We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Company: Oak Street Health Title: Contact Center Service Advocate I Location: Remote Role Description: The CC (Contact Center) Service Advocate helps us meet the goal of successfully managing comprehensive care and providing an unmatched patient experience for all Oak Street Health patients. The CC Service Advocate is responsible for providing exceptional customer service by scheduling patient appointments efficiently and accurately. This role involves handling inbound and outbound calls, managing appointment schedules, and ensuring an unmatched patient experience. Core Responsibilities: - Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments. - Customer Interaction: Provide courteous and professional service to patients, addressing their inquiries and concerns. - Data Entry: Accurately enter patient information and appointment details into the scheduling system. - Communication: Communicate appointment details and any necessary instructions to patients clearly and effectively. - Problem Resolution: Address and resolve any scheduling conflicts or issues promptly. - Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations. - Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders to patients. - Documentation: Maintain accurate records of all interactions and transactions with patients. - Other duties or special projects as assigned. Working Conditions: - Environment: Remote office setting with a focus on phone-based interactions. - Hours: Assigned schedules of 40 hours per week; schedule assignments vary based on business needs. The Service Excellence Contact Center is open 24/7; some schedules may include one weekend shift. Remote Work Requirements: - Proficient PC skills, computer literacy, basic Google Suite skills, and ability to navigate systems - Prior remote work experience - Ability to obtain high-speed internet and hardwire equipment to router/modem - Distraction-free and private remote work environment required as well as reliable dependent care during working hours - Ability to provide own transportation for instances where on-site support is required for employees located within 50 miles of a physical OSH location/center - https://www.oakstreethealth.com/locations - Call center/home office locations: Downers Grove, IL; Chicago, IL; Charlotte, NC - Ability to participate in classroom-style remote training sessions - An understanding of the high level of conscientiousness, professionalism, and reliability that is required in a remote work environment Career Development Opportunities: The career path from CC Service Advocate I to CC Service Advocate II includes: - A minimum tenure of 6 months in the CC Service Advocate I role - Consistently demonstrates strong problem-solving abilities, effective communication, and a thorough understanding of customer needs - Demonstration of a strong desire to learn and grow in their role - Meet “Exceptional” performance metrics for a minimum of 3 consecutive months (targets are subject to change with 30-day advance notice) for all job skills: - Average Handle Time - Unavailable time - Quality Metrics - Schedule Adherence (adhering to your assigned work schedule set by Workforce Management based on business needs [shift arrival and departure times, and assigned lunch/break times]) - Demonstrate proven reliability and satisfactory attendance The progression path from CC Service Advocate Level I, Level II, and Level III positions within the Service Excellence Contact Center is a structured path that encourages advocates to widen their knowledge base, take on more responsibility, demonstrate expertise, and reward team members for their proven success and dedication. Each role level builds upon the skills learned in the previous one, with the ultimate goal of enabling advocates to provide superior support and contribute to the overall success of the contact center. What are we looking for? - High School diploma or equivalent required, some undergraduate education preferred - 1 year of customer service experience, call center environment experience preferred - A flexible and positive attitude - A friendly and nurturing attitude toward our patient population of older adults - Experience with EMR (Electronic Medical Record) documentation preferred - Ability to multitask, prioritize, and manage time effectively - Outstanding phone demeanor and etiquette - High level of integrity - Proficient PC skills, including basic Microsoft Excel skills - Spanish, Mandarin, Cantonese, or Polish speakers preferred - US work authorization Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits This job does not have an application deadline, as CVS Health accepts applications on an ongoing basis. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Serves as the first point of contact for patients entering the medical facility • Greets and checks-in patients, verifies information, schedules appointments • Updates Electronic Health record (EHR) • Facilitates intake procedures and collects payments • Ensures privacy and safety while delivering optimal patient care

Description Our Lucky Lincoln Gaming team is hiring a part-time, remote Call Center Representative to support our operations and customer service team on the night shift. In this role, you will provide technical assistance over the phone for our 240+ partners to troubleshoot gaming machine issues. You will receive calls from customers and assist with troubleshooting. In the event that the problem cannot be solved over the phone, you will generate service tickets and appropriately escalate the matter. Role overview - Placing and answering on average 50-65 phone calls a day to address needs, complaints, or other issues with service - Create, follow up on, and close tickets as required daily - Focus on increasing percentage of remote fix tickets relative to the total tickets - Prioritize and organize calls according to urgency - Supervise the route and status of field technicians and collectors to prioritize their daily schedule - Maintain and update call logs, call records and other important documentation - Ensure location owners feel supported and valued - Building relationships with location owners and other call center team members based on trust and reliability - Utilizing relevant software, databases, scripts, multi-line application-based telephone system and application tools appropriately - Review and communicate low level alerts to the technician and collection team Compensation $20 - $20 USD We Run on EOS At Lucky Lincoln Gaming, we run on EOS (Entrepreneurial Operating System). EOS is a set of concepts and tools designed to prioritize our vision, align our teams, and streamline processes, ultimately driving growth and accountability throughout the organization. Our Core Values - Get it done attitude! We take ownership of our tasks and challenges, actively seeking solutions and utilizing available resources. While we strive to resolve issues independently, we are also open to seeking guidance when necessary, bringing forward options and ideas to effectively collaborate. - 5 Star Hospitality! Our customers are paramount, and we prioritize their needs with a sense of urgency and attentiveness, with the aim of exceeding their expectations. We extend this hospitality mindset to our employees and colleagues, recognizing that their satisfaction contributes to overall success. - Positive Culture! We engage our customers and coworkers with respect, positivity, and open communication. We always have each other's backs and foster a culture of collaboration and teamwork. - Self-propelled! We have a strong desire to learn and grow both personally and professionally. With a pilot mentality, we are self-motivated and believe we can get anywhere we want to go. - Communicate Forward! Effective communication is fundamental to our success. We prioritize keeping everyone informed and aligned, sharing information through appropriate channels to ensure clarity and transparency Equal Employment Opportunity Lucky Lincoln Gaming, Cloud9 Cannabis, Take Flight Hospitality, Midwest Real Estate, Aviator Coffee and Cocktails, and Pilot Pizza all provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. We are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Requirements The successful candidate will have - Ability to multitask with minimal direction - Strong communication and interpersonal skills to interact with customers, peers, and managers - Attentive to detail with a passion to learn and grow - High school diploma or GED required - Must be at least 21 years of age - Great customer service skills - Excellent written and communication skills - Previous experience in a call center or customer-focused environment - Weekend and evening availability

• Coordination in planning of special events, including ordering, follow up, shipping & tracking for all events, along with hosting and follow up for associated events. • Work closely with field personnel to identify opportunity and implement solutions required for continued growth. • Oversee and manage the team to ensure event expenses, forecasting, budgeting, legal and process best practices are always adhered to. • Communicate the current successes and opportunities back to corporate leadership and partners as well as the regional and business unit sales and marketing leadership. • Support the development of lead and package strategies to provide the program with the best quality of leads through various lead generation efforts while maintaining the profitability of the tour. • Support the development of owner and prospect communication strategies and implementation. • Responsible for day to day management of the program’s expenses and ensuring the costs are kept down while the tour expectations are always met or exceeded. • Travel will absolutely be required in this position and is essential to success. Field presence will be 50% of the time.