This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping clients coordinate plans and manage details to create great experiences. - Connect with clients to understand their needs and preferences - Organize schedules, confirmations, and important details - Provide friendly and professional communication throughout the process - Ensure everything runs smoothly by managing logistics and updates - Help create a seamless and positive client experience Qualifications - Strong communication and people skills - Enjoy staying organized and managing details - Ability to work independently and stay motivated in a remote environment - Basic comfort with technology and online tools - Customer service, coordination, or planning experience is helpful but not required Requirements - No previous industry experience is required — training and support are provided Benefits - 100% Remote — work from anywhere - Flexible schedule options - Ongoing training and support provided - Growth opportunities available - Work independently while being part of a supportive team Location Requirements - Applicants must be citizens or authorized to work in: United States, United Kingdom, Mexico, Australia, LATAM, or Spain.

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together. The Principal Project Management is a key driver of process optimization and project success across our organization. This is a highly strategic and hands-on role where you will be responsible for both defining the "what" and optimizing the "how." You will lead the development and implementation of a unified project management framework while simultaneously analyzing, designing, and improving our core business processes. The ideal candidate is a seasoned expert who can think at a strategic level, mentor and lead teams, and get into the weeds to solve complex operational challenges. Job Duties/Responsibilities: - Strategic Project Management Framework: Design, implement, and govern a standardized, scalable project management methodology (e.g., Agile, Waterfall, Hybrid) that is tailored to our organization's needs and ensures consistency, predictability, and quality in project delivery. - Process Optimization Leadership: Act as the lead subject matter expert in process improvement. Conduct comprehensive analysis of current business processes to identify inefficiencies, bottlenecks, and opportunities for automation and optimization. - Capacity and Demand Management: Develop, implement, maintain and report on the capacity of the IT organization to intake work, prioritize it, and report on demand for those resources. This will support work execution and resource planning. - Change Management: Lead the change management initiatives required to ensure the successful adoption of new project management methodologies and optimized business processes across all departments. This includes developing training materials, conducting workshops, and providing ongoing support. - Enterprise Project Management: Lead multiple complex, enterprise-wide initiatives with significant financial and operational impact. - Mentorship and Coaching: Serve as a senior-level mentor and coach to project managers and operational teams. Provide expert guidance on best practices in project planning, execution, risk management, and stakeholder communication, as well as process analysis and continuous improvement techniques. - Performance Metrics and Reporting: Define and track key performance indicators (KPIs) for both project health and process efficiency. Develop and maintain dashboards and reports that provide executive leadership with a clear, data-driven view of our project portfolio and operational performance. - Tooling and Technology: Evaluate, select, and optimize project management and business process management (BPM) software and tools to support our methodologies and improve overall efficiency. - Cross-Functional Collaboration: Partner with senior leaders and stakeholders across the organization to align project and process optimization initiatives with strategic business goals. Facilitate cross-functional teams to drive and implement complex improvements. - Risk Mitigation: Proactively identify and address risks related to project execution and process failures. Develop and implement strategies to mitigate these risks and ensure business continuity. - Continuous Improvement Culture: Foster a culture of continuous improvement by promoting lean principles, data-driven decision-making, and a proactive approach to identifying and solving problems. Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Experience: 10+ years of progressive experience in a combination of project management, process improvement, information technology, and business analysis roles, with a minimum of 5 years in a principal or leadership capacity. - Certifications: PMP (Project Management Professional) and/or other relevant certifications (e.g., Lean Six Sigma Black Belt, Agile, Scrum Master) are required. - Education: Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field. - Technical & Analytical Skills: Deep expertise in process mapping, data analysis, and the use of process improvement methodologies (e.g., Lean, Six Sigma, Kaizen). - Leadership & Influence: Exceptional leadership, communication, and interpersonal skills with a proven ability to influence and drive organizational change without direct authority. - Strategic Thinking: Proven ability to develop and execute a strategic vision for project and process management that aligns with and supports business growth. - Problem-Solving: Strong analytical and problem-solving skills with a meticulous attention to detail. - Tool Proficiency: Advanced proficiency with project management software (e.g., Jira, Asana, Microsoft Project) and process mapping tools (e.g., Visio, Lucidchart). Preferred Qualifications: - Education/Licensure: - Master's degree preferred. - Experience with FreshService or ServiceNow Physical Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. - The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus. Pay Range: $130,332.00 - $195,498.00Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc. Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation. *DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

Looking for a way to make an impact and help people? Join PacificSource and help our members access quality, affordable care! PacificSource is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. PacificSource values the diversity of our community, including those we hire and serve. We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths. The Senior Director, Product and Regulatory Management is responsible for leading teams in three key domains: 1) the development, implementation, and management of the end-to-end product lifecycle for Medicare and commercial lines of business; 2) efficient and effective commercial business administration; and 3) compliant and effective regulatory communications. Working with company leadership, the Senior Director is responsible for developing and implementing products that achieve membership and profitability targets. In support of strategic business plans developed by the leaders responsible for profit and loss of the lines of business, this position ensures the product lifecycles, annual roadmaps, filings, and communications meet business needs. The Senior Director ensures the organization complies with product, filing, and communication-related processes and timelines, as well as manages major milestones, risk and mitigation planning, tracking and reporting, and communication across the organization. The Senior Director leads product strategy, development, the annual bid process, and corresponding initiatives. The product portfolio includes Medicare Advantage, Dual Special Needs Plan (DSNP), fully insured group business, and Individual offerings, on and off exchange, as well as corresponding regulated filings and materials. The communications portfolio supports regulated communications, predominantly for Medicare Advantage, DSNP, and Medicaid plans. The Senior Director manages a leadership team to deliver on this critical work. Essential Responsibilities: - Lead the product portfolio development and execution strategy across segments and multiple plan years. Direct the Medicare and Commercial product strategy and portfolio management to ensure profitable growth consistent with business plans. Oversee each step of the work from development to assessment and implementation. Lead, coordinate, and communicate product and lifecycle activities with others in the organization. Oversee successful and timely annual bids, filings, related regulatory submissions, and go-to-market activities. - Oversee development and deployment of regulatory communication materials and processes, including Annual Notice of Change, directories, Evidence of Coverage, handbooks, formulary materials, forms, letters, and other regulated materials. - Oversee the preparation of all filings and compliant regulatory documents across the product portfolio, including health contracts, self-funded materials, and related documents. - Oversee implementation of state and federal benefit mandates, including benefit changes and member communication requirements. - Provide strategic advice for PacificSource teams to ensure plan information is accurate and available timely within required timeframes. Ensure proactive communication of new and revised plan designs and benefits to internal stakeholders. - Develop and improve processes, driving administrative efficiencies and cost savings, including leading in a matrixed environment and emphasizing execution, market positioning, and operational tactics. Drive operational excellence, sustainability, and profitable growth. - Generate local competitive market insights to drive innovation and decision making. Conduct market research, competitive analysis, and financial assessments to evaluate improvement opportunities and business strategies in concert with PacificSource’s enterprise strategy. Implement strategies across segments and markets. - Develop structures and processes to ensure compliance, including leading cross-functional teams. Collaborate with Marketing, Sales, Operations, Health Services, and Compliance. Develop strategic business partnerships with internal departments and leaders to ensure strong operating performance, high member satisfaction and quality performance, access, compliance and audit readiness, and sound financial performance. - Work closely with Compliance and others to ensure policies, procedures, workflows, lifecycle strategies, product offerings, and success initiatives comply with state and federal regulations. Participate in compliance audits, activities, and planning. - Negotiate business relationships with vendors and oversee the execution, implementation, and oversight of the contracts. - Develop and monitor departmental budgets and take corrective action as necessary. - Provide leadership and mentoring to the enterprise product team, the business administration team, and the regulatory communications team. Foster leadership development and advancement. Develop succession plans. Manage, coach, motivate, and guide employees. - Support the organization’s commitment to diversity, equity, inclusion, and belonging by fostering a culture of dignity, cultural awareness, compassion, and respect. Supporting Responsibilities: - Meet department and company performance and attendance expectations. - Follow the PacificSource privacy policy HIPAA laws, and regulations concerning confidentiality and security of protected health information. - Perform other duties as assigned. SUCCESS PROFILE Work Experience: Minimum of eight years of experience in product, portfolio, lifecycle management, and regulated communications, or substantially equivalent work in highly regulated functions. Exemplary work history with a proven record of success in positions of progressively greater responsibility managing people and achieving business goals and objectives. A solid grasp of the managed care field and insurance regulations is crucial for this role. Experience with strategic planning, communications, sales, product development, regulatory filings, and managing teams required. Leadership experience in a managed care organization requiring advanced knowledge of products, regulatory filings, and regulated communications. Experience with end-to-end product development and lifecycle management of Medicare Advantage, Individual, and group segments, on and off exchange. Experience providing oversight to ensure the successful regulatory filing of all required product materials. Demonstrated success working in a matrixed environment with the ability to set a path and inspire others to follow. Proven record of accomplishment as a driver of process improvement and identifier of efficiency opportunities and ability to lead change. Experience with federal and state regulatory compliance for health insurance plans. Proven ability to quickly assimilate information and make informed decisions; logical, analytical thinker with great influencing abilities; and ability to handle multiple priorities and deal with ambiguity. Education, Certificates, Licenses: Bachelor’s degree required with a focus in health care administration, business, public policy, public health, or a related field. Master’s degree or other advanced degree preferred. Knowledge: Advanced knowledge of Medicare Advantage, DSNP, fully insured group business, and Individual, on and off exchange, along with a deep understanding of the key attributes, competencies, and strategies for success. Advanced knowledge of state and federal regulations. Knowledge of self-funding arrangements is preferred but not required. Strong understanding of managed care and publicly financed or subsidized health care, including the intersection between retail Medicare Advantage, DSNP, and Medicaid. Demonstrated experience and success in working collaboratively in defining and achieving common goals. Ability to communicate, persuade, influence, and negotiate effectively. Comprehensive knowledge of business principles and administration, organization, and management activities, including knowledge of infrastructure and operational requirements needed to comply with regulatory mandates. Excellent verbal and written communication skills. Solid organizational and problem-solving skills with a keen eye for detail. Proficiency in analyzing market trends, conducting competitive research, and developing strategic product and portfolio roadmaps is essential for success. The ability to multitask, prioritize competing demands, and adapt to a changing regulatory environment is key. Competencies Authenticity Establishing strategic direction Customer focus Leading change Empowerment/delegation Building organizational talent Coaching and developing others Passion for results Cultivating networks Emotional intelligence Optimizing diversity Environment: Work remotely and inside in a general office setting with ergonomically configured equipment. Travel is required approximately 20% of the time. Skills: Accountable leadership, Business & financial acumen, Empowerment, Influential Communications, Situational Leadership, Strategic Planning Compensation Disclaimer The wage range provided reflects the full range for this position. The maximum amount listed represents the highest possible salary for the role and should not be interpreted as a typical starting wage. Actual compensation will be determined based on factors such as qualifications, experience, education, and internal equity. Please note that the stated range is for informational purposes only and does not constitute a guarantee of any specific salary within that range. Base Range: $122,470.92 - $214,324.12 Our Values We live and breathe our values. In fact, our culture is driven by these seven core values which guide us in how we do business: - We are committed to doing the right thing. - We are one team working toward a common goal. - We are each responsible for customer service. - We practice open communication at all levels of the company to foster individual, team and company growth. - We actively participate in efforts to improve our many communities-internally and externally. - We actively work to advance social justice, equity, diversity and inclusion in our workplace, the healthcare system and community. - We encourage creativity, innovation, and the pursuit of excellence. Physical Requirements: Stoop and bend. Sit and/or stand for extended periods of time while performing core job functions. Repetitive motions to include typing, sorting and filing. Light lifting and carrying of files and business materials. Ability to read and comprehend both written and spoken English. Communicate clearly and effectively. Disclaimer: This job description indicates the general nature and level of work performed by employees within this position and is subject to change. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this position. Employment remains AT-WILL at all times.

What You’ll Own 1. Program Management & Pod Operations - Maintain the Command Center daily — updating task status, owners, and next steps. - Prioritize and sequence deliverables so campaigns move forward without friction. - Run a daily Hot List of blockers and ensure each one has an owner and ETA. - Proactively identify process bottlenecks and suggest improvements. 2. Meeting Operations & Communication - Prep meeting agendas, capture structured notes, and summarize decisions + follow-ups. - Publish clear daily EOD summaries (3 wins, 3 risks, 3 next actions). - Support client standups and internal calls when strategist coverage is needed. 3. Documentation & SOPs - Translate strategist frameworks and workflows into clear, reusable SOPs. - Maintain a monthly SOP change log and archive outdated versions. - Identify repeatable processes and document them to support scale. 4. Creator & Campaign Support - Maintain the creator pipeline — track stages, sampling status, Spark Code progress, and GMV. - Prepare creator briefs, message drafts, and campaign one-pagers. - Coordinate listings, PIDs, and sample logistics with virtual admins and ops. - Step into short-term strategist coverage during spikes or absences, maintaining the integrity of approved strategy and budget. 5. Reporting & Scorecards - Update weekly dashboards (Shop, Ads, Creator). - Report key performance notes — wins, risks, and next actions. - Surface insights that help the pod and strategist make smarter decisions. Your Rhythm Daily: Command Center hygiene, EOD summaries, resolve blockers. Weekly: Retro + priorities with strategist, creator/content board updates, ad snapshot (spend, ROAS, top creatives). Monthly: SOP reviews and documentation updates. Decision Rights Prioritize pod sprints and task sequencing within approved strategy. Adjust timelines by up to 3 business days to maintain flow (escalate if strategic). Communicate directly with clients for recaps or updates; escalate anything tied to scope, budget, or strategy. We thank all applicants for applying, but only successful candidates will be contacted.