• Execute high-volume contracting: Draft, review, and negotiate vendor agreements, NDAs, partnership agreements, engagement letters, and DPAs within established frameworks and playbooks—moving deals efficiently while protecting the business • Maximize our tech stack: Own the day-to-day management of Evisort and contract-related gems through Google Gemini, implementing AI-based workflows and features that improve speed and accuracy at scale • Build scalable infrastructure: Structure documentation, build processes, and develop resources and trainings to enhance our commercial contracting motion and ensure our contracting function is audit-ready, scalable and drives operational excellence • Be the go-to partner: Serve as primary point of contact for business stakeholders across Procurement, IT/Engineering, Finance, and Operations—explaining contract positions, triaging requests, and moving deals forward with urgency and judgment • See problems before they happen: Identify process bottlenecks and contract risks proactively, bringing practical solutions that balance legal protection with business needs • Support corporate governance and compliance: Manage corporate records and entity filings, coordinate Board of Director and committee meetings, maintain the corporate/compliance calendar, and assist with our stock plan and other corporate projects to ensure our internal governance functions with the rigor and precision of a public company • Contribute across the legal team: As a lean team supporting big things, pitch in on adjacent projects—whether special transactions, compliance matters, or other legal operations work

• Review, draft and negotiate a variety of agreements including master services agreements, site contracts, consulting agreements, vendor agreements, confidentiality agreements, and other client contracts • Work with supervisor and various internal/external key stakeholders to resolve/escalate contractual issues • Ensure adherence to company policies, procedures and contracting standards • Update relevant study team members regarding the status of contract negotiations and execution • Establish, track, report and manage site contract metrics • Support the maintenance of contract files and databases, including contract archiving • Assist in designing and implementing policies and procedures to affect the timely execution of contracts • Recognize where processes can be improved and take corrective action

• The Service Delivery Manager works proactively with priority customers to ensure their ChargePoint support programs are delivered successfully. • Owns the support relationship with the customer, in partnership with the rest of the account team. • Responsible for customer satisfaction, creating promoters and loyal customers. • Ensures effective resolution of escalations by serving as a point-of-contact to the customer and as a customer advocate to internal teams.

• Lead, mentor, and manage a team of clinical managers and clinician skip level reports to deliver exceptional mental health support to the members we serve • Interview, hire, onboard, train, deliver feedback, and support the professional growth of team members • Foster a connected team and facilitate best practice adoption • Monitor quality of service delivery for the clinical team under your leadership and deliver continuous feedback and coaching to grow your team’s skills and performance • Lead and manage large-scale clinical programs • Serve as a clinical Subject Matter Expert (SME), collaborating with teams across Implementation, Customer Success and Business Intelligence to optimize programs and processes • Oversee Standard Operating Procedure (SOP) development, review, and approval • Contribute to clinical policies, productivity benchmarks, and operational models • Identify and drive process improvement initiatives • Develop strong relationships with customer success partners and other internal stakeholders • Communicate strategic updates to leadership and contributors as needed • Demonstrate strong professional presence, build trust with customer stakeholders, and maintain strong program health • Address escalations and concerns in partnership with leadership and customer stakeholders