This is a remote position. What You'll Do: - Provide information about the products and services - Troubleshoot and resolve product issues and concerns - Document and update customer records based on interactions - Maintain detailed and current knowledge of the company's products and services - Handle customer inquiries and complaints Requirements What You'll Need: - Ability to build rapport with clients - Ability to prioritize and multitask - Positive and professional demeanor - Excellent written and verbal communication skills - Have a quiet place to work without noise or distractions Required Qualifications: - Be a United States resident - Must be 18 years of age or older - High School Diploma or Equivalent - Pass Background Check - Pass Drug Screening - Bilingual in Spanish - Technical Requirements: - Desktop/Laptop with Windows 10 or higher - USB Noise Canceling Headset - Hardwired to Internet - Smartphone What We Offer: - Competitive pay (based on experience and performance) - Semi-Monthly pay schedule — paid on the 13st and 27th of each month - Flexible work-from-home environment - Paid training and support - Supportive and team-oriented work culture - Opportunities for growth and advancement We are currently not hiring in these locations: California, Colorado, Connecticut, District of Columbia, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Vermont, Washington, Wisconsin Benefits Optional supplemental benefits (Accident, Cancer, Critical Illness, etc.) ​

Description Datarails is the financial planning and analysis platform that automates data consolidation, reporting, and planning while enabling finance teams to continue using their own Excel spreadsheets and financial models. Datarails integrates with the most popular accounting software, ERPs, and CRMs, so all your data can be consolidated. Reduce risk, make informed decisions, and ensure stakeholders have the most reliable data at their fingertips. Transform your Excel into a lean, mean, FP&A machine. We are a leading FinTech company with over $100 million in funding and have been awarded #1 most promising global startup by Globes and 65+ leading VCs, as well as best paying & mid-sized companies to work for in NYC by Built-In. We’re looking for an experienced Product Support Specialist with a great eye for detail and a passion for technology to join our Product Support team. As our inbound Product Support Specialist, you will take ownership of complex technical customer issues and collaborate cross-functionally with the CS, Product, and R&D teams to provide best-in-class support and execute a well-designed customer experience. If you are looking for a fantastic opportunity to join a growing startup with lots of room for growth and impact, we would love to meet you! This position is 100% remote-based anywhere in the US and Canada to work in CS or MS time zones. No sponsorship or relocation assistance is available. What You’ll Do - Act as the initial point of contact for all Datarails-related questions from both our customers as well as internal stakeholders via Zendesk (chat, email and web form) - Troubleshoot incoming issues, providing a first response and subsequent follow-ups to customers. - Monitor incoming tickets, process, respond, and direct unresolved issues to the next level of support personnel. - Support, and engage customers to deliver high customer satisfaction, advocacy, and loyalty. - Expand and refine the company knowledge base to empower users to independently resolve issues. Requirements - 2-4 years of experience in roles such as Product Support/Help Desk/Technical Customer Success in a SaaS environment, with a proven track record of driving customer satisfaction and resolving complex issues. - Extensive experience with troubleshooting and solving advanced technical problems in a fast-paced dynamic environment. - A customer-first attitude and ability to effectively explain complex concepts to non-technical audiences. - Proactive mindset, with the ability to anticipate customer needs, identify potential issues, and suggest improvements to processes or the product. - Deep understanding of the software development life cycle and familiarity with Agile methodologies. - Advanced experience in Excel functions (formulas, Vlookup, and Pivot Table). - Experience with Zendesk and Jira or other support/project software - a plus. - Finance background - a plus. What We Offer - A collaborative, team-oriented environment, the ability to own your schedule (work your local time zone), and the opportunity to grow at Datarails over many years - Target salary is $85-110k USD annually, depending on skillset, years, relevance of experience, and location. - Meaningful equity - 401(k) plan with up to 4% match and HSA & FSA Options - 100% paid medical, dental, and vision coverage for employees and 100% paid medical and 80% paid dental and vision coverage for dependents - $540/year toward glasses, sunglasses, or contact lenses from XP Health for employees enrolled in any Guardian Vision plan - Calm app membership - Parental leave - Flexible, unlimited sick time and PTO (we recommend 18-25 vacation days annually) - 12 paid company holidays - Life insurance - CPA/CFA license renewal reimbursement We want to make sure everyone has an equal chance to participate and make a difference. Datarails is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. Datarails’ policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Ready to make a tangible impact from the comfort of your home? Join us as a Remote Sales Customer Representative and help families build lasting financial security! Ready to shape your income and future from home? Beacon National Agency, consistently on the Inc. 5000 and featured in Forbes, is expanding! We're searching for driven individuals to join us as Remote Sales Customer Representatives. What You'll Do As a Remote Sales Customer Representative, you'll connect with clients across the nation seeking insurance and financial protection. Your role involves: - Building relationships and understanding client needs. - Presenting tailored solutions like Life Insurance, IULs, and Annuities via virtual meetings. - Managing the sales process through to completion, with rapid commission payouts. Who We're Looking For We're looking for individuals who are: - Self-motivated and thrive in a flexible, remote environment. - Naturally skilled at building connections and genuinely dedicated to helping others. - Positive, focused, and always solution-oriented. - Sales experience is a plus, but not required, our system offers full training and support! Why Join Beacon National Agency? - Uncapped Earning Potential: Your effort directly translates into your income. - Flexible Schedule: Work on your terms, from anywhere. - Access to life insurance and a healthcare exchange (medical, dental, vision). - Luxury travel incentives for top performers. Ready to Build Your Success? If you're ambitious and eager to make a significant impact, apply today! We'll reach out to qualified candidates to schedule an interview. Please Note: This is a 1099 independent contractor, 100% commission-based role. You'll be empowering individuals and families to confidently secure their financial futures with industry-leading solutions.

Seeking: enthusiastic, hard-working, friendly individuals to come support a huge network of veterans. This position relies on outstanding people skills and the desire to uphold our mission “to protect every child and serve all working people and leave no veteran behind” This 100% remote position allows you to earn an incredible living while letting you choose the working hours that are convenient for YOU and your family. Preferred Skills: • Excellent communication skills, including active listening and problem-solving • Ability to learn, adapt, and adjust on the go • Works well with others and individually • Possesses a strong work ethic and drive to succeed What you can expect: • Flexible Schedule with Weekly Pay • 100% Remote Position • Weekly Trainings lead by Top Leaders • Industry-leading resources and technology * All interviews will be conducted via Zoom video conferencing. (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency)