This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Gainey Agency seeks a motivated remote customer service professional to serve as an insurance agent focused on life insurance and related protection products. This role combines consultative client service, sales support, and policy administration to deliver high-quality service across the insurance lifecycle in a remote, performance-driven environment. - Conduct inbound and outbound client consultations to assess needs and recommend appropriate life insurance solutions. - Prepare quotes, assist clients with applications, collect required documentation, and facilitate submission and issuance processes. - Explain policy features, underwriting processes, beneficiary options, and coverage considerations in a clear and compliant manner. - Provide post-issuance support including endorsements, renewals, and basic claims coordination; ensure timely follow-up and client satisfaction. - Maintain accurate client and policy records in CRM systems and follow established procedures and compliance requirements. - Collaborate with colleagues, participate in ongoing training and coaching, and contribute to individual and team performance objectives. Qualifications - 18 years of age or older and authorized to work in the United States. - Reliable computer, high-speed internet connection, and a suitable remote workspace. - Strong verbal and written communication skills and professional phone/email etiquette. - Customer-service orientation with attention to detail and the ability to manage multiple tasks. - Self-motivated, coachable, and able to work independently in a performance-driven remote environment. - Willingness to obtain relevant life insurance licensing if not currently licensed; licensing support provided. Requirements - Active life insurance license and prior experience in insurance sales, customer service, or financial services. - Familiarity with CRM systems, quote/issuance platforms, and remote sales workflows. - Demonstrated success meeting sales or customer service performance goals. Benefits - Commission-based compensation with opportunities for performance-based earnings. - Fully remote work with flexible scheduling to support work–life balance. - Structured onboarding, training, and ongoing mentorship; access to internal resources and leads (leads available for purchase). Company Description Small, client-centered life insurance agency operating remotely and focused on delivering personalized protection solutions. The agency emphasizes professional development, integrity, and high standards of service. Equal Opportunity All qualified applicants will receive consideration without regard to protected characteristics.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Think Academy is seeking a high-energy, high-potential Customer Success Specialist to set up the customer success journey. This person should be passionate about helping and supporting students' learning experiences, takes full ownership of user experience, learns quickly, can handle complex situations, and consistently delivers a high standard of service. This role is critical to ensuring that our customers (mostly parents) receive timely, accurate, and professional assistance across multiple communication channels. - Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. - Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. - Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. - Guide customers through the learning journey and help ensure students receive a smooth and positive learning experience. - Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. - Maintain a high standard of service quality, empathy, and professionalism in every interaction. - Contribute to customer success initiatives, operational improvements, and user-experience optimization projects. Qualifications - Previous experience in customer service, customer success, education support, or similar customer-facing roles is highly desired. - Fast learner with the ability to understand complex processes, policies, and product details. - Strong problem-solving skills with the ability to stay calm under pressure and think clearly in urgent situations. - Excellent communication skills; capable of explaining information simply, professionally, and empathetically. - Highly organized, detail-oriented, and able to manage multiple tasks in a fast-paced setting. - Strong sense of ownership toward user experience, always aiming to deliver the best possible outcome for families. - Tech-savvy and comfortable using multiple communication tools and internal systems. - Excellent verbal and written communication skills. - Fluency in Mandarin is required; proficiency in English communication is essential. Requirements - Work Hours: Mon-Fri: 9am-6pm PST; Sat/Sun: 8am-5pm PST. - Candidates who are available Fri-Sun will be given priority. Benefits - Flexible Remote Work: Work from anywhere that suits you best! - Performance-Based Commission: Rewarding hard work with extra earnings. - Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience. - Pay: $18-$21/hr.

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience. • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. • Maintain a high standard of service quality, empathy, and professionalism in every interaction. • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.

• Serve as the primary contact for our current parents and students, providing timely and professional support via chat, email, WeChat, and phone. • Respond to parent and student inquiries regarding courses, learning progress, study planning, activities, exams, account access, and platform usage, ensuring accurate, timely, and professional communication. • Handle urgent or complex cases with strong ownership, proactively finding solutions and ensuring problems are fully resolved. • Guide customer through the learning journey and help ensure students receive a smooth and positive learning experience. • Document issues, identify recurring patterns, and collaborate with internal teams to improve workflows and user experience. • Maintain a high standard of service quality, empathy, and professionalism in every interaction. • Contribute to customer success initiatives, operational improvements, and user-experience optimization projects.