ABOUT AUSTIN REGIONAL CLINIC: Austin Regional Clinic has been voted a top Central Texas employer by our employees for over 15 years!   We are one of central Texas’ largest professional medical groups with 35+ locations and we are continuing to grow. We offer the following benefits to eligible team members: Medical, Dental, Vision, Flexible Spending Accounts, PTO, 401(k), EAP, Life Insurance, Long Term Disability, Tuition Reimbursement, Child Care Assistance, Health & Fitness, Sick Child Care Assistance, Development and more. For additional information visit https://www.austinregionalclinic.com/careers/ PURPOSE Under general supervision, provides routine nursing care via telephone within the limits of nursing knowledge, education, licensure, experience and ethical, legal standards of care. Carries out all duties while maintaining compliance and confidentiality and promoting the mission and philosophy of the organization.  ESSENTIAL FUNCTIONS  - Assesses and prioritizes medical needs via telephone and directs patients to appropriate and necessary care. - Calls pharmacy with prescription refills as prescribed by and under the direction of the physician. - Guides evaluation including instructing patient/caller how to evaluate normal/abnormal symptoms, effectiveness of treatment and when to call back.   - Documents symptoms/complaints, nursing assessment, advice and patient/caller response. - Follows policies, procedures, and protocols to ensure consistency and departmental effectiveness as well as improve health care outcomes of patients/callers and their access to appropriate health care. - Collects data and make assessments, develops a working diagnosis, determines interventions and disposition per guidelines.   - Demonstrates best practices and quality care. - Assesses the physical, social, and emotional needs of patients and families. - Teaches and counsels patients and families concerning heath assessment and care including prevention of disease and health maintenance. - Accurately and completely reports and documents status, care rendered, response to care, provider orders, contacts with patient and/or other healthcare providers. - Accurately and completely performs patient follow-up activities including laboratory results and diagnostics, appointments, referrals, medications, and call backs. - Participates in orienting, training, and guiding team members. - Adheres to all company policies, including but not limited to, OSHA, HIPAA, compliance and Code of Conduct. - Regular and dependable attendance due to teamwork, face to face interaction with patients and/or working with equipment. - Follows the core competencies set forth by the Company, which are available for review on CMSweb. - Works holiday shift(s) as required by Company policy.  OTHER DUTIES AND RESPONSIBILITIES - Performs other duties as assigned. QUALIFICATIONS Education and Experience Education:  High school diploma or equivalent. Graduation from an accredited school of nursing.  Experience: Required: One (1) or more years of RN experience or one (1) or more years of nursing experience working in triage. Preferred:   Telephone triage experience. Previous experience in an ambulatory, hospital, or home health setting. Bilingual in English and Spanish.  Knowledge, Skills and Abilities - Knowledge of all activities associated with the delivery of quality nursing practices and duties assigned to this role. - Skill in nursing practices within the scope of responsibilities assigned to this role. - Skill in organization and efficiency. - Ability to manage multiple nursing activities simultaneously with frequent interruptions in a fast –paced environment - Ability to have excellent attention to detail. - Ability to utilize computer software and associated programs to triage and send reports to appropriate agencies or clinics. - Ability to use nursing judgment as an adjunct to the computer Software Program to reach appropriate dispositions and care advice. - Ability to respond appropriately to emergency situations. - Ability to apply nursing principles, practices and techniques. - Ability to exercise initiative and judgment in selecting proper treatment. - Ability to engage others, listen and adapt response to meet others’ needs. - Ability to align own actions with those of other team members committed to common goals. - Ability to demonstrate personal responsibility and accountability and reflect a positive image in dress and demeanor. - Skill at finding and providing solutions that are customized to meet customers’ needs and concerns. - Ability to apply standardized processes appropriately; continuously improving processes. - Ability to collaborate with other groups and departments to reach common goals. - Ability to continuously adapt and contribute to meet growth and market needs of the company and own career. - Ability to demonstrate functional capabilities in areas related to job roles; continuously seek to advance knowledge. - Ability to readily learn and apply information technology applications and take responsibility for updating skills. - Excellent computer and keyboarding skills, including familiarity with Windows. - Excellent verbal and written communication skills. - Ability to manage competing priorities. - Ability to perform job duties in a professional manner at all times. - Ability to understand, recall, and communicate, factual information. - Ability to understand, recall, and apply oral and/or written instructions or other information. - Ability to organize thoughts and ideas into understandable terminology. - Ability to apply common sense in performing job. - Ability to understand and follow instructions and guidelines.  Certificate/License - Current licensure as a Registered Nurse (RN) in the State of Texas. Required to maintain a current registered nursing license during employment.  Work Schedule: Monday - Friday: 8:00am - 5:00pm, WFH after 90day training/evaluation period    Work Location: Training and orientation at our Administrative facility. Work-from-home opportunities after ~90 days. Must reside in Texas and be willing to attend on-site training and occasional in-person department meetings in Austin, TX.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves providing superior technical support and troubleshooting for Axis customers. The Customer Support Specialist (CSS) will use a range of technical expertise, including customer service skills, tools, and resources available to deliver effective solutions to technical issues. - Identify, research, and resolve technical and end-user application failures and deficiencies. - Ensure proper follow-through on all directives, bulletins, and schedules from management. - Proactively identify areas where product improvements can be made to enhance ease of use and functionality. - Educate and coach customers on best practices for using Axis products and services. - Develop and maintain competitive knowledge and expertise in areas of products, industry trends, and other developments. - Thoroughly document all research and customer interactions in Salesforce (CRM) to ensure product and service reliability. - Assure customer acceptance of and quality of resolution. - Identify and escalate issues that require advanced product knowledge or technical expertise. - Serve as a Subject Matter Expert for the design and development of training materials. - Use analytical and decision-making skills to offer options and resolve problems in a variety of contexts. - Continuously engage in self-directed learning opportunities to increase functional product knowledge. - Document known errors, workarounds, procedures, and product-specific information. Qualifications - Bachelor's degree or equivalent work experience - 2+ years customer service / contact center experience - General automotive knowledge - Experience troubleshooting hardware, software, and network-related issues - Ability to communicate clearly and concisely, both orally and in writing - Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and creatively - Strong analytical, technical, and problem-solving skills Requirements - Experience with Salesforce, Five9, Slack, & Google Suite - Web Crawling/Search experience - Ability to retain knowledge of State/Local/Federal/Contract Requirements for Role - Able to successfully manage tasks and inquiries for VIP clientele Customer Service including Phone Etiquette, Empathy, and Active Listening - Eagerness to learn, take direction and feedback, multi-task, time manage, and problem-solve Benefits - Competitive pay - Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) - Immediately vested 401K (US) or RRSP (Canada) with company match - Paid Vacation, Personal, and Sick Time - Paid maternity and paternity leave (US) - Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) - Robust Employee Assistance Program - Employer paid Leap into Service Day to volunteer - Tuition Reimbursement for eligible programs - Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization - Company culture of internal promotions, diverse career paths, and meaningful advancement

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a dependable and service-oriented Hotel Reservationist to join our remote team. In this work-from-home role, you’ll assist clients in researching, selecting, and reserving hotel accommodations, ensuring accuracy, quality service, and a seamless travel experience. - Assist clients with hotel and resort bookings through approved online platforms - Provide lodging recommendations based on destination, travel dates, and budget - Accurately input reservation details and confirm all booking components - Handle changes, cancellations, and special client requests with professionalism - Maintain up-to-date client records and communication logs - Monitor hotel promotions and availability to offer the best value - Collaborate with team members to ensure high levels of client satisfaction Qualifications - Prior experience in hotel booking, hospitality, or customer service preferred - Excellent communication and interpersonal skills - Strong organizational skills and attention to detail - Ability to work independently in a remote setting - Comfortable using online reservation systems and digital tools - Must be 18 years or older with a reliable computer and internet connection - Passion for service and a strong interest in the travel and hospitality industry Benefits - Flexible, fully remote work schedule - Training and onboarding support - Access to hotel booking tools and industry resources - A supportive, collaborative work environment - Incentive-based performance opportunities and travel perks Work Environment This is a work-from-home position ideal for individuals who enjoy supporting others, thrive in an organized virtual setting, and take pride in delivering excellent customer service in the travel and hospitality space.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves connecting virtually with individuals and families who have requested information about supplemental benefit programs. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Understand client needs and provide guidance on available coverage options - Explain benefits clearly, answer questions, and assist with enrollment - Maintain organized digital records and follow-up communications - Participate in team calls, training sessions, and professional development meetings - Collaborate with teammates to share strategies and support team growth Qualifications - Confident communicator comfortable speaking with clients virtually - Motivated by helping people and providing strong client service - Organized and self-motivated while working remotely - Comfortable using digital platforms such as Zoom and CRM systems - Legally authorized to work in the United States - Access to a Windows-based laptop or desktop computer with reliable internet Benefits - 100% remote work environment — work from anywhere in the U.S. - Flexible scheduling to support work-life balance - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Advancement opportunities into leadership roles - Supportive and collaborative team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect the financial security of working families across the United States. Our remote-first organization focuses on service, integrity, and meaningful career development. Apply Today If you’re ready to build a flexible remote career where you can grow professionally while making a positive impact, apply today to learn more about joining our team.