• Develop deep relationships with your clients, including key business executives and power user advocates • Become an expert of your clients’ business, learning their objectives, goals, as well as how they plan to leverage Juniper Square in order to ensure their retention and growth • Proven track record of negotiating optimal solutions, contracts, and expansion opportunities that foster client growth and deepen the broader relationship • Identify and diagnose client operational efficiencies with appropriate services and solutions in order to drive referenceability and client satisfaction • Provide strategic oversight of the product and services offered during implementation, onboarding, growth, and renewal • Create success plans with clients, track mutual KPIs as well as initiatives both related and unrelated to Juniper Square • Monitor and analyze client usage and engagement data to assess account health and proactively address any issues or concerns • Act as an escalation point for clients, working closely with our technical support and product development teams to ensure resolution • Influence internal and external partners to deliver outcomes that not only help our clients but also our company objectives. This includes a strong understanding of contractual commitments as well as identifying new revenue opportunities • Work with Product, Sales, Marketing, Services, Finance, and Engineering teams to create new solutions, services, offerings, and/or product features that reflect the voice of our customers • Meet with clients in person for high-impact activities, like annual business reviews and client events

• Own value delivery for a large, multi-market book of business, ensuring users reach meaningful value milestones through a mix of direct engagement and scaled programs. • Design and run 1:few and 1:many customer touchpoints, including client office hours, training webinars, and value-focused sessions that drive adoption and product understanding. • Partner closely with Account Leads to ensure scaled programs reinforce global business goals, renewals, and expansion efforts. • Help define and refine persona-based value goals and success patterns, translating customer insights from your book of business into repeatable enablement assets and playbooks for the broader customer base. • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales and Support to deliver a seamless customer experience. • Monitor program effectiveness using usage data and customer feedback to continuously improve outcomes. • Translate risk signals into effective multi-medium mitigation strategies that address adoption gaps and improve retention outcomes. • Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership.

• Own value delivery for a portfolio of strategic, enterprise customer accounts, ensuring customers reach meaningful value milestones through direct, high-touch engagement. • Serve as a strategic partner and advisor to customer stakeholders, providing guidance on AI adoption, measurement strategy, and campaign optimization. • Partner closely with Account Leads to ensure day-to-day engagements reinforce global business goals, renewals, and expansion efforts. • Develop and execute customer-specific success plans aligned to customer objectives and measurable outcomes. • Drive deep product adoption by helping customers understand not just how to use Bluefish, but how to apply it within their broader marketing and measurement strategy. • Monitor account health using usage data, customer feedback, and sentiment to proactively identify risks, adoption gaps, and opportunities. • Translate risk signals into proactive mitigation plans that improve retention and long-term outcomes. • Collaborate cross-functionally with Product, CS Ops, Growth, Services, Sales, and Support to deliver a seamless, high-quality customer experience. • Develop and maintain excellent knowledge of the Bluefish product and AI ecosystem to strategically advise customers and contribute to thought leadership. • Synthesize learnings from strategic accounts and feed insights back into the broader CS team, helping refine value frameworks, success patterns, and how the broader team delivers customer outcomes.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a customer-focused Solutions Enablement Manager to help existing clients implement and operationalize Datassential’s data services within their own systems. This team provides data and custom UI services that help clients operationalize Datassential’s data within their own systems and workflows. - Work directly with existing customers to understand how they want to use Datassential data. - Determine the best way to deliver and integrate data into customer processes. - Guide data service initiatives such as CRM matching, data integrations, and Snowflake connections. - Ensure customers understand the value of these services and how they support their goals. - Partner closely with Customer Success and internal technical teams to scope enablement initiatives and define project goals. - Collaborate with Project Coordinators who manage the operational execution and delivery of the work. Qualifications - Comfortable leading client conversations and guiding discussions with both business and technical stakeholders. - Experienced working with CRM systems, data integrations, or cloud data platforms. - Familiar with how companies operationalize data inside tools like CRM systems, internal analytics platforms, or cloud data environments. - Curious about how companies use data and excited to help customers get more value from it. - A strong communicator who can explain technical ideas in a way that makes sense to different audiences. - Organized and proactive, able to manage multiple customer initiatives and keep stakeholders aligned. - A collaborative partner who enjoys working cross-functionally with Customer Success, Product, and technical teams. - A problem solver who likes figuring out the best path forward for customers. - Focused on outcomes and committed to helping customers successfully adopt Datassential’s data services. Requirements - 3–5 years of experience in a client-facing role such as customer success, implementation, technical account management, or data operations. - Experience working with CRM systems, data integrations, or analytics/data platforms. - Strong communication skills and ability to translate technical concepts for non-technical audiences. - Highly organized and able to manage multiple projects or initiatives simultaneously. - Proficiency in Microsoft Office (Excel, PowerPoint, Word). Benefits - Affordable Medical, Dental, and Vision Insurance, including a no cost employee-only plan. - Paid parental leave. - 401K with dollar-for-dollar company match up to 5%. - Unlimited PTO, recharge days, and Christmas through New Year break. - Wellness Reimbursement or HQ Gym access. - Employee stipend. Compensation & Eligibility - This role is open to candidates currently residing in and authorized to work in either the United States or Canada. - USA: Salary base range for this role will be $75,000 – $85,000 USD. - Canada: Salary base range for this role will be $85,000-$95,000 CAD. - Actual compensation will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. - This role is eligible for an annual performance-based bonus of 8% of your base salary. Our Table Welcomes All We embrace diversity of both background and thought and foster an inclusive environment that extends an open landscape of opportunities to everyone. We invite each of us to simply be ourselves. We operate with respect and without judgment, celebrating both the power of the individual as well as our shared humanity. Datassential is an equal opportunity employer. We do not require "Canadian experience" for any role.