This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves helping individuals and families better understand their supplemental benefit options and protect what matters most. - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and explain available coverage options in a clear, professional manner - Assist clients through the enrollment process and provide follow-up support - Maintain organized digital records of client interactions - Participate in weekly training sessions and professional development calls - Build communication, leadership, and client relationship skills Qualifications - Recent or upcoming college graduates - Strong communicators with a people-first mindset - Organized, self-motivated, and goal-oriented individuals - Willingness to learn, accept feedback, and grow professionally - Comfortable using Zoom and other digital tools in a remote environment Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote role with flexible scheduling - Weekly pay via direct deposit - Warm leads provided—no cold calling or prospecting - Full training and licensing support - Monthly and quarterly performance bonuses - Clear advancement paths into leadership roles - Collaborative team culture with ongoing coaching and mentorship - Mission-driven work supporting working families nationwide

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Are you passionate about improving patients' lives? Join our Clinical Care team at Arine! As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services. - Make outbound calls to patients, providers, and pharmacies to intervene in patient cases identified by Arine's platform. - Obtain and accurately document health and contact information. - Schedule appointments and resolve medication-related issues. - Perform patient engagement activities. - Answer inbound customer support requests and handle other assigned duties. - Engage patients over the phone to deliver Arine's services on behalf of their health plan. - Manage a consistent volume of outbound and inbound calls while maintaining productivity and service quality. - Meet individual and team performance metrics related to outreach, engagement, documentation quality, and service outcomes. - Escalate potential medication-related and health-related issues to a pharmacist. - Obtain provider contact information to facilitate the delivery of clinical interventions. - Accurately document all interactions, interventions, and outcomes in Arine's software platform. - Participate in process improvement meetings and team meetings to optimize workflows. - Follow up with hospitals, clinics, pharmacies, and patients to resolve clinical issues and concerns. - Prepare and send patient educational materials and other necessary items as needed. - Schedule patients for telephonic or videoconference appointments with clinical pharmacists. - Assist with obtaining referrals and authorizations. - Take ownership of assigned work and see it through to completion. Qualifications - Bachelor's degree in Health Sciences or a related field preferred. - Healthcare certification preferred (e.g., Certified Pharmacy Technician, Certified Medical Assistant, Behavioral Health Technician). - Ability to prioritize effectively and work in a fast-paced environment. - Knowledge of basic medical terminology and medication names (brand and generic). - Excellent written and oral communication skills. - Strong interpersonal and customer service skills. - Demonstrated reliability, accountability, and follow-through. - High attention to detail with a strong commitment to documentation accuracy. - Comfort working in a metrics-driven environment. - Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment. - Comfort learning and using new technologies, including clinical software platforms. - A team player mindset with the ability to work independently. - Openness to coaching, feedback, and continuous learning. - Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month). Requirements - Ability to pass a background check. - Must live in and be eligible to work in the United States. Benefits - Dynamic role with opportunities to contribute to the company's growth. - Unparalleled learning and growth prospects, collaborating closely with experienced Clinicians, Engineers, Software Architects, and Digital Health Entrepreneurs. - Temp-to-hire position for an expected duration of 6 months, with the possibility of extension or conversion to a permanent role based on performance and business needs. - Full benefits starting from day one during the temporary period. - Transparency regarding workload and scheduling demands during peak seasons. - Hourly pay rate for this position is: $20-22/hour.

• Must be able to generate accurate manual rates for group insurance products, ensuring compliance with established policies, procedures, and guidelines. • Review the quote submission to determine what is being requested and ensure all required info has been provided; follow-up on missing information; over time learn what can be quoted with assumptions vs what is absolutely required. • Ensure accurate formatting of census data, extracting key information for rating. • Review plan design information to match in-force plan designs and/or alternates as requested based on a review of Requests for Proposal, Benefit Summaries, complex contracts, and/or internal systems. • Accurately evaluate SIC classifications for Employer Groups. • Partner closely with Underwriting to meet or exceed turnaround time based on broker due dates. • Consult with Underwriters for signoff on non-standard and/or complex plan design requests. • Works on cases of all sizes, all products, with varying degrees of complexity. • Provide support to peer group for high volume transaction periods and during absences. • Partner with other teams to provide support across the organization during high demand. • May assist with building new business proposals, in-force business, and/or renewals.

• Lead, mentor, and grow the Support team, managing daily operations, scheduling, and escalation protocols. • Define, document, and implement efficient support processes, policies, and best practices. • Manage and prioritize customer issues, coordinating with the Engineering and Product teams for bug fixes and feature requests. • Develop and maintain a comprehensive knowledge base, help center articles, and internal documentation. • Maintain a strong customer focus, talking to our users directly whenever possible to understand their needs and challenges. • Analyze support metrics (e.g., response time, resolution rate, customer satisfaction) to identify trends and drive continuous improvement.