Description MUST RESIDE IN OKLAHOMA This position is remote upon completion of initial training period which has some onsite mandatory training. Answer inbound crisis and social service referral contacts via phone, text, chat and email in a 24/7 call center setting. Provide individuals with crisis de-escalation, problem solving, brief assessment and appropriate social service referrals. All client and resource information will be recorded accurately in the appropriate contact center database. To be considered for this role, applicants must reside in Oklahoma. JOB RESPONSIBILITIES: - Responds to crisis chats/texts and provide emotional support, assessment, crisis intervention, and treatment/support referrals to individuals in a consistent and non-judgmental manner. - Consistently and accurately assess each chat/texter for suicide risk following assessment protocols and practices; provide adequate and relevant safety/action planning for each contact. - Offer and provide follow-up services to individuals at risk of suicide, suicide loss survivors, or third-party contacts. - Gather information about the circumstances that precipitated the call and the caller’s specific needs for assistance. - Serve as a mandated reporter in cases of suspected abuse. - Follow through on imminent risk assessments to assure emergency contact is made and confirm outcomes or re-engage as instructed using the ASIST model. - Maintain confidentiality of all contacts adhering to HeartLine’s policies and procedures. - Complete required HeartLine paperwork, including the recording of all calls in the resource database accordingly. - Utilize supervisory consultation for guidance, support, or debriefing as needed. - Attend in-services and continuing education events to improve skills and be alerted to changes in policies or procedures. - Actively participate in HeartLine’s community disaster/emergency response plan. - Other duties as assigned. Requirements Education: High school diploma or GED is required. A bachelor’s degree in social work, sociology, or a related field is preferred. Experience: AIRS or AAS certification is preferred. Must obtain AIRS or CRS certification within three years of eligibility. At least one year of experience in a contact center, crisis hotline, or information and referral service. An equivalent combination of education and experience may also be considered. Bilingual in English and Spanish is preferred. REQUIRED SKILLS AND ABILITIES: - Ability to assess client needs effectively and demonstrate sensitivity to their concerns. - Strong verbal and written communication skills. - Proficient in Microsoft Office (Outlook required). - Experience with client management databases; relational database experience (e.g., Access) is a plus. - Self-starter with strong time management skills. - Able to thrive in a fast-paced contact center environment. - Familiarity with health and human services is highly desirable. - Physically able to lift 20 pounds, sit for long periods of time, talk on the telephone, and bend/stoop. WORK ENVIRONMENT: This position is remote upon completion of initial training period. HeartLine reserves the right to revoke remote privileges to provide additional onsite training if performance does not meet HeartLine standards. HeartLine supports a comfortable, yet professional work environment. Courtesy, respect, and equitable treatment are expected. Staff members receive support, recognition, and appreciation for jobs well done. The environmental conditions described are representative of those that must be met by an employee to successfully perform the functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Flexible scheduled work week. Some evenings/weekend work required. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and required skills. Other duties may be assigned as needed. Contents may be subject to change to meet the needs of the organization.

Were seeking a reliable and detail-oriented Booking & Scheduling Specialist to support clients by coordinating schedules, managing bookings, and ensuring a seamless experience from start to finish. This fully remote role is ideal for someone who enjoys organization, client communication, and keeping details running smoothly. What Youll Do: - Manage bookings, schedules, and confirmations - Communicate with clients to gather details and provide updates - Ensure accuracy and timely follow-ups - Deliver professional, friendly support throughout the process What Were Looking For: - Strong organizational and communication skills - Customer service or administrative experience (preferred, not required) - Comfortable working independently in a remote setting - Detail-oriented, dependable, and tech-comfortable - Must be a citizen of the US, Mexico, UK, Spain, or Australia Why This Role Stands Out: - 100% remote flexibility - Training and ongoing support provided - Opportunity for growth within a supportive team

Job Description Summary Provide administrative coverage at the front desk including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems. Answer multiline telephones. Take payments from clients for clinical services. Complete client registration ,and documentation. Schedule interpreters for clients. Retrieve billing charges. Entity Medical University Hospital Authority (MUHA) Worker Type Employee Worker Sub-Type​ Regular Cost Center CC004226 CHSCorp - Telemedicine Administration Pay Rate Type Hourly Pay Grade Health-21 Scheduled Weekly Hours 40 Work Shift Job Description Provide administrative coverage at the front desk including monitoring the clinic appointment line to include scheduling appointments for clients from outside medical, hospital, correction systems. Answer multiline telephones. Take payments from clients for clinical services. Complete client registration ,and documentation. Schedule interpreters for clients. Retrieve billing charges. Additional Job Description Bachelor’s degree from an accredited college/university; or a high school diploma or equivalent (GED) and two years of work experience in a Medical Office, Call Center, and/or customer service business environment and a minimum of 6 months satisfactory work experience in MUHA Patient Access, or at least 6 months of medical related work experience is required. If you like working with energetic enthusiastic individuals, you will enjoy your career with us! The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need. Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Patient Access Contact Center (PACC) Registered Nurse (RN) provides telephone-based nursing triage, care coordination, and patient navigation services to ensure patients receive the right care, in the right setting, at the right time. - Conduct telephone-based patient triage using established evidence-based protocols and Epic Nurse Triage Encounter tools. - Assess patient symptoms and acuity, provide nursing advice including home care guidance, referral to urgent care, emergency services, or specialist/primary care providers when appropriate. - Respond to patient messages and clinical inquiries within established timeframes. - Document triage encounters in Epic, including reason for call, protocol used, disposition, and clinical advice provided. - Receive and manage warm transfers from PACC agents requiring clinical assessment through the RN queue. - Manage and respond to provider in-basket messages and clinical work queues. - Collaborate with PACC agents through communication tools (such as Teams chat) to facilitate smooth patient handoffs and triage routing. - Provide real-time feedback and education to PACC agents to support effective patient navigation and symptom escalation processes. - Communicate patient status updates and care recommendations to physicians and clinical teams. - Schedule patient appointments when clinically appropriate to ensure timely access to care. - Partner with primary care providers, specialists, urgent care providers, and contact center teams to ensure continuity of care. - Apply clinical judgment when protocols alone are insufficient, prioritizing patient safety and escalation for high-acuity symptoms such as chest pain, stroke symptoms, or trauma. - Participate in PACC huddles, RN escalation reviews, quality assurance processes, and continuous improvement initiatives to enhance the patient experience. - Track outcomes using wrap-up codes and review RN daily metrics dashboards to monitor performance and support department reporting. - Deliver compassionate, patient-centered communication when interacting with patients, caregivers, and care teams. - Build strong working relationships with physicians, clinical staff, and contact center teams to support coordinated care delivery. - Support a collaborative environment by sharing clinical expertise and assisting team members with complex cases. - Demonstrate professionalism, empathy, and problem-solving skills when managing challenging patient interactions. Company Description Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year. This annual award recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefits package that includes health care, paid time off, and a 403(B). Join us! Discover why U.S. News & World Report has named us one of America’s Best Hospitals.