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Comprehensive payment platform with a focus on nationwide toll management for commercial fleets of all shapes and sizes
Customer Service Representative
Location
United States
Posted
137 days ago
Salary
0
Seniority
Mid Level
Job Description
Customer Service Representative
Bestpass
• Serve as the first point of contact for customer inquiries via phone, chat, and email, ensuring clear, professional, and empathetic communication across our industry-leading product suite. • Investigate and resolve customer issues, including billing questions, exercising sound judgment to determine when to resolve independently and when to escalate. • Maintain and update customer accounts in our proprietary internal platforms and CRM software with accuracy and attention to detail. • Collaborate with peers and internal partners to deliver timely resolutions and a seamless customer experience. • Contribute to team initiatives by sharing feedback, mentoring newer colleagues, and actively participating in continuous improvement efforts.
Job Requirements
- Associate degree in Business, Communications, or related field required; bachelor’s degree preferred.
- 1–2 years of customer service or client-facing experience, ideally in a multi-channel support environment.
- Applies structured thinking to resolve customer issues independently; knows when to escalate.
- Demonstrates excellent verbal and written communication skills; approachable, personable, and able to build trust quickly and de-escalate tense or heightened issues.
- Actively supports colleagues, builds stable working relationships, and contributes to team goals.
- Seeks opportunities to mentor, share ideas, and foster a positive, inclusive environment.
- Organized and detail-oriented, able to manage and prioritize workload while maintaining accuracy and professionalism.
- Proficient with MS Office (Excel, Word, Outlook, PowerPoint), Excel is a must.
- Familiar with Salesforce or similar CRM systems.
- Bilingual (English & Spanish)
Benefits
- We pride ourselves on making a difference, for our employees, clients, and their businesses.
- We accept team members for who they are and what they bring to the table.
- We are proud to build all our relationships based on transparency and trust.
- We are a team of energetic and curious individuals passionate about the work we do every day!
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