About the role - We are seeking highly organized and customer-focused Transportation Physical Damage Claims Adjusters to join our team. The successful candidate will be responsible for speaking to customers on the phone, educating and helping the customer work through their claim to the best possible outcome. Your role will also be responsible for handling an inventory of claims, triaging critical claims, and delivering service to all constituents of the claim. The ideal candidate has a willingness and experience to work with all parties attendant to a claim to quickly achieve optimal claim results. Who you are - Highly motivated and growth-oriented. You're excited by the prospect of being part of a tech-driven claims org. - Passionate claim professional who cares about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency - at all times. That does not mean working at all hours. - Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. - Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. - Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. - Anti-status quo. You don’t just wish things were done differently, you action on it. - Communicative. (we'd love to know what this means to you) - And did we mention, you have a sense of humor. Claims are hard enough as it is. What you'll do - Provide prompt, courteous and high-quality customer service to all policyholders and claimants by responding to customer inquiries, initiating investigations and resolving customer claims. - Gather necessary information from customers to initiate the claim and explain policy, coverage, and appropriate course of action - Manage an inventory of claims, establish initial reserves for all potential exposures, and adjust as appropriate throughout the claim - Coordinate the repair of damaged vehicles and assist with rental reimbursement - Recognize recovery opportunities in regards to subrogation and salvage, as well as total loss - Ensure compliance with specific state regulations, policy provisions, and standard operating procedures - Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and attorneys within approved payment authority - Provide input for continuous development of claims guidelines, best practices, and process improvements - Oversee and direct outside investigative service providers and work closely with the client and client counsel and investigative services to resolve the claim - Engage in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications Qualifications - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - Active insurance adjuster’s license by way of a designated home state, or home state - Minimum of 5 years of experience on commercial transportation claims, ideally interstate tractor trailer, dealing with Third-Party PD/Total Loss - Willing to obtain all licenses within 45 days, including completing state required testing - Knowledge of state regulations, policy provisions, and standard operating procedures - Commercial experience necessary - Ability to analyze and evaluate claims data and make sound decisions based on established guidelines, policies, and procedures - Curious and motivated by problem solving and questioning the status quo - Desire to engage in learning opportunities and continuous professional development Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

About the role We are seeking a skilled BI-LIT Claims Examiner to manage litigated files and attend trials, conferences, mediations, and arbitrations. The successful candidate will: - Investigate and gather all necessary information and documentation related to claims - Evaluate liability and damages - Negotiate and settle claims - Manage litigation cases related to auto claims disputes The BI-LIT Claims Examiner will also be responsible for maintaining electronic files, analyzing defense counsel's performance, and regularly reporting to the Claims Manager. In addition, you will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements. Who you are - Highly motivated and growth-oriented. You're excited by the prospect of building a tech-driven claims org. - Passionate adjuster who cares about the customer and their experience. - Empathetic. You exercise empathy and patience towards everyone you interact with. - Sense of urgency - at all times. That does not mean working at all hours. - Creative. You can find the right exit ramp (pun intended) for the resolution of the claim that is in the insured’s best interest. - Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. - Curious. You have to want to know the whole story so you can make the right decisions early and action them to a prompt resolution. - Anti-status quo. You don’t just wish things were done differently, you action on it. - Communicative. (we'd love to know what this means to you) - And did we mention, a sense of humor. Claims are hard enough as it is. What we need We need you to do all the things typical to the role: - Managing legal aspects of litigated cases, including evaluation of legal process and expenses - Analyzing and reviewing auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers - Managing litigation cases related to auto claims disputes, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders - Collaborating with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry - Reviewing legal documents and ensuring compliance with initial suit-handling plan of action - Serving as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed - Analyzing policy language and reaching appropriate coverage decisions, drafting frequent and complex coverage correspondence, and proactively managing primarily litigated claim files from inception to closure - Directing and controlling the activities and costs of numerous outside vendors including defense counsel and coverage counsel, experts and independent adjusters - Maintaining adjuster licenses and continuing education requirements Requirements - Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications) - 10+ years of claim handling experience, with 5+ of those years handling a pending of >60% in litigation - Transportation litigation (rideshare, auto, trucking, etc) is preferred but those with personal lines experience should still apply if they meet all other requirements. - You are not intimidated by an attorney, even if you are not one! You are the driver of the litigation strategy for any particular claim. You manage the discovery in the order and timing of events and hold attorney accountable - Understand transportation coverages. Understand contractual risk transfer and additional insured forms - You have strong medical knowledge - You have a sense of urgency and understanding of how to manage time-sensitive demands - Ability and willingness to communicate both on the phone and in written form in a prompt, courteous, and professional manner - Strong analytical and negotiation skills. You will conduct your own negotiations directly with opposing counsel - Knowledge of multiple state statutes, including good faith claim handling practices, regulations, and guidelines - Ability to professionally collaborate with all stakeholders in a claim - Have active adjuster license(s) and be willing to obtain all licenses within 45 days, including completing state required testing - Attention to detail, time management, and the ability to work independently in a fast-paced, remote environment - Curious and motivated by problem solving and questioning the status quo - Desire to engage in learning opportunities and continuous professional development - Willingness to travel for client and claims needs Benefits - Generous health-insurance package with nationwide coverage, vision, & dental - 401(k) retirement plan with employer matching - Competitive PTO policy – we want our employees fresh, healthy, happy, and energized! - Generous family leave policy after 8 months of continuous work - Work from anywhere to facilitate your work life balance - Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder! Additionally, we will - Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role - Work toward reducing and eliminating all the administrative work from an adjuster role - Foster a culture of empathy, transparency, and empowerment in a remote-first environment At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!

The Claims Training Specialist is responsible for developing curricula to ensure adherence to CorVel’s best practice guidelines, special customer handling requirements, improve quality of audit metrics and overall claims outcomes. This includes ensuring that a designated geographical claims area of CorVel is equipped with an Operations workforce that can optimize its current and future goals and objectives, and deliver quality services that can meet our clients’ requirements and service expectations.  In order to efficiently execute daily responsibilities, the Claims Training Specialist must first obtain a deep understanding of the business to articulate what our claims model does and to clearly demonstrate all aspects of the Operations roles in order to be able to successfully conduct and oversee the department training.   Other duties to be carried out by Claims Training Specialist will include conducting classroom, virtual, and field training to internal employees/colleagues, developing training materials to meet specific needs, and monitoring new hires, and other tasks as required by management. This is a remote position. ESSENTIAL FUNCTIONS & RESPONSIBILITIES: - Collaborate with Management to identify training needs and schedule appropriate training sessions -  Review of audit results coordinating with designated auditor to determine the need for targeted retraining initiatives for specific individuals, units, or office locations - Develop programs and curriculum for each department for orientation and on-the-job training - Develop training programs on new initiatives, jurisdictional changes, or identified deficiencies in managing claims within specific jurisdictions -  Collaborate with each department to create training support materials and documentation - Create and maintain a “train the trainer” program for all departments - Conduct surveys to evaluate how programs are received and if changes are needed - Prepare onboarding training for new employees - Critically examine the trainees’ understanding and progress, while adjusting the program as needed - Maintain an up-to-date and accurate record of training progress and achievements - Build an eLearning library for common training modules - Collaborate with Privacy Team to ensure all PHI, PII and HIPAA training is up to date - Incorporate training materials in operations software for quick and easy access to knowledge base - Provide weekly and monthly progress reports of all new hire productivity to department managers, operations directors and SVP(s) for first 90 days of employment - Additional duties as assigned   KNOWLEDGE & SKILLS: - Extensive knowledge of Claims Management - Knowledge of various teaching methods and approaches - Ability to identify skill gaps and determine what is needed to close the gap - Excellent written and verbal communication skills - Excellent coaching and presentation skills - Ability to learn rapidly to develop knowledge and understanding of claims practice - Ability to identify, analyze and solve problems - Computer proficiency and technical aptitude with the ability to utilize Microsoft Office including Excel spreadsheets - Strong interpersonal, time management and organizational skills - Ability to work both independently and within a team environment   EDUCATION & EXPERIENCE: - 4-year degree in Education, Training, or equivalent experience preferred - Prior experience as a trainer in both classroom led and remote online environments preferred - Experience with managing and administration of a Learning Management System - Experience in creating training support materials and documentation   PAY RANGE: CorVel uses a market based approach to pay and our salary ranges may vary depending on your location.  Pay rates are established taking into account the following factors:  federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions.  Our ranges may be modified at any time. For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role.  The level may impact the salary range and these adjustments would be clarified during the offer process. Pay Range:  $77,960 – $120,368 A list of our benefit offerings can be found on our CorVel website: CorVel Careers | Opportunities in Risk Management  In general, our opportunities will be posted for up to 1 year from date of posting, or until we have selected candidate(s) to fulfill the opening, whichever comes first.   About CorVel  CorVel, a certified Great Place to Work® Company, is a national provider of industry-leading risk management solutions for the workers’ compensation, auto, health and disability management industries.   CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients.  We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities.  Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity and Teamwork (ACE-IT!). A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off. CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable. #LI-Remote

Overview COMPANY SUMMARY: The John Stewart Company is a full-service housing management, development and consulting organization that began in 1978 with a commitment to providing high quality service in the affordable housing sector. We work to enrich the lives of our residents and employees, while delivering our services cost‐effectively, efficiently and with the highest levels of professionalism, compassion, integrity and respect.   SUMMARY OF THE POSITION: The Property Operations Specialist role was developed to provide training and support to our on-site property management teams. This person will be responsible for working closely with the  Senior Regional  / Operations Manager to develop best practice policies and procedures around operations and management, providing specialized training to staff, assisting with lease ups, and helping define clear workflow between site staff, Compliance and Service teams. During staff shortages, the  Operations Specialist may be called upon to assist or act as the Interim Property Manager at properties. This person will rove, working primarily from the properties that we manage. Assigned location will be dependent upon priority of need.   Must relate well to people, exercise good judgment and independent discretion in dealing with residents, visitors, vendors, service providers and staff. Responsibilities PRIMARY JOB FUNCTIONS - Onboarding & Staff Training - Onboards and trains new property staff in line with developed policies and procedures - Helps implement and train staff on various workflow processes specific to  properties: - Coordination with Services and resident referrals - Vacancy reporting for Universal Application Process - Incident reporting, security protocol and management of surveillance - How to track and prepare files for legal - Helps develop and distribute property specific polices - Coordinates periodic trainings for staff - Works with Senior Regional/Operations Manager and housing partners to help streamline processes and ensure an efficient workflow around housing applicant referrals and coordination with Service teams - Develops and maintains a solid understanding of all site level systems; Boston Post, Nexus, Dayforce, in order to help support property staff - Develops an understanding of Housing First principles and practices - Builds trust and rapport with site staff through ongoing support and collaboration - May be asked to support in specific areas of operations, such as processing payables, rents, subsidy and deposits, establishing new service, new vendor set up, etc.   - Leasing Support - Help maintain applicant tracking logs for weekly reporting on leasing status - Attends regular coordination meetings with ownership and agencies - Help schedule and conduct intake interviews and lease signings - Conduct file reviews to help ensure that move-in certification and lease documents are complete and ready for submission to Investor - Coordination with Compliance team to ensure timely processing of all housing referrals and unit selections - Helping develop marketing plan and materials that considers all federal, state, local and regulatory requirements.  - Reads and understands the regulatory requirements for the property to ensure that all move-ins are compliant - Ensures unit tours and applicant interviews, which include verifying potential resident income, are conducted in accordance with JSCo’s and/or ownership’s Resident Selection Policy, and program requirement   - Resident Management - May be asked to attend and participate in professional activities, meetings, organizations, regulatory agency meetings or inspections. - Maintains amiable relationships with all residents, and adheres to Fair Housing, Equal Employment and Equal Housing Opportunity requirements. - Works in partnership with property staff and outside agencies to provide services to residents.   - Administration and Compliance - When acting as Interim Property Manager, manages the day-to-day administration of the property, including supervising staff and handling resident complaints, grievances, inquiries, and concerns in a courteous and professional manner.  - Maintains emergency plan to respond promptly to site emergencies and ensures an incident report is completed and communicated to Regional Manager within 24 hours of emergency. - Ensures that all property staff adheres to the JSCo and/or the owner’s policies and procedures. - Ensures that rents and other monies are properly collected; ensures that all transactions are processed and inputted accurately and completely in MRI; and ensures regular deposits of all monies collected are completed.  - Reviews all delinquent accounts and resident receivables and determines necessary course of action to collect outstanding balances in consultation with the Regional Manager as necessary.  - Manages resident evictions in compliance with court order and directions from JSCo’s legal counsel or Regional Manager, as necessary. - Exercises common sense, good judgment, consistency, and self-control in day-to-day contact with residents and in other business-related matters. - Ensures consistent application of property rules and regulations, lease and lease addenda and documents and documents all violations.  - Helps oversee the processing, completion, and maintenance of accurate resident files at move-in and at each recertification within established regulatory guidelines. - Helps ensure compliance with all regulatory requirements, which includes ensuring that all rules and regulations required by federal, state and local jurisdictions are followed, and preparation and submittal of reports in an accurate and timely manner.  - Confers with RM as needed to solve problems. - Helps ensure adherence to all accounting and reporting procedures required by JSCo and/or ownership. - Coordinates with Service team(s) around resident referrals and outstanding rents.   - Supervision of Personnel (only in capacity of Interim Property Manager) - Works in conjunction with Regional Manager to identify necessary areas of training for other property staff. - Conducts monthly staff meetings (including Safety Meetings) to ensure staff are current on JSCo and/or ownership policies, upcoming projects, etc. - Coaches, trains (including developing the content) and manages staff performance while acting in the capacity of an interim Property Manager. - Handle employee complaints and grievances. - Sets schedule for staff which can include delegating emergency tasks to on-call staff. - Reviews and approves employee timesheets to ensure accurate timekeeping and pay practices. - Implements, enforces and helps develop JSCo safety program. - Ensures all staff adheres to fair housing laws. - Develops and maintains good staff working relationships, provides leadership, encourages teamwork and cooperation among the staff. - Ensures that employees of outside agencies (such as security companies) are performing their duties correctly. If duties are not being performed correctly, work with outside agencies to correct the problem.   - Maintenance (only in capacity of Interim Property Manager) - Supervises maintenance and janitorial staff, including any vendor or temporary personnel working at the property and ensures completion and quality of product or services provided.  - Supervises the scheduling of routine and preventive maintenance and janitorial work and ensures regular follow up inspections on maintenance and janitorial work. - Oversees upkeep and maintenance of property. - Ensures timely completion of work orders and turnover of vacant units. - Ensures that vacant units are inspected regularly and in good condition for show. - Ensures the common areas, landscaping, etc. are in good condition. Supervises staff to address any issues with these areas. - Determines a schedule for personnel to be available for emergency maintenance. - Balances maintenance priorities to ensure available capital resources are effectively utilized and that budgets are followed. - Ensures annual or more frequent inspections of units occur, and manages follow up with housekeeping letters, preparation of work orders and maintenance charge-backs to residents. - Ensures the update and completion of all safety related inspections and reports.  - Provides for the safety and security of the employees or property as the PM deems necessary. - Ensures adherence to all safety and maintenance requirements of ownership or JSCo. OTHER JOB FUNCTIONS MAY INCLUDE: - Reviews and analyzes the property’s monthly income, expense statement and rent roll and reports any areas considered a problem to the Regional Manager and/or ownership.  - Bids out and selects contract services, independently negotiates vendor service agreements and monitors day-to-day vendor performance to assure full compliance with standards established within the service agreement.  Works in conjunction with the Regional Manager as necessary. - Addresses any unique requirements of ownership and ensure that staff implement any such requests. - Serves as a liaison to all applicable regulatory agencies Qualifications MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each primary job function satisfactorily.  The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   SKILLS & KNOWLEDGE - Problem Sensitivity/ Deductive Reasoning — Discovery or anticipate problems and use independent judgment and decision making to solve any problems.  Apply logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems considering the relative costs and benefits of potential actions to independently choose the most appropriate one. - Policies and Regulations — Knowledge of company policies, federal, state and local laws, government regulations and agency rules that pertain to properties managed, and ability to apply these policies, laws, regulations and rules to daily management of property. - Management of Personnel Resources — Identifying the best people for the job and hiring, motivating, developing and directing people as they work. - Written Comprehension and Expression — Ability to read, understand and effectively communicate information and ideas in writing.       - Oral Comprehension and Expression — Ability to listen to, understand and speak so others can understand ideas and information presented verbally.  - Mathematical Skills —Ability to read and understand financial statements and a willingness to learn to prepare annual budgets.   EXPERIENCE - Demonstrated ability to handle a large number of projects at once and shifting priorities in a fast-paced environment. - At least two years’ experience in personnel supervision, training, and evaluation. - Demonstrated knowledge on Microsoft Office programs such as WORD, EXCEL, and OUTLOOK are essential.  Boston Post software knowledge a plus.   WORKING CONDITIONS/ PHYSICAL REQUIREMENTS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL ENVIRONMENT/ REQUIREMENTS - This position deals with interfacing with third parties such as residents and clients on a regular basis with contact in various forms such as in person, phone and email. - It is sometimes necessary to deal with unpleasant or angry people with the need to quickly and independently problem solve difficult situations. - The location of this position changes frequently from indoors to outdoors as site visits are necessary.  However, extreme environmental conditions do not exist.        - Must be able to independently get to all areas of the property (including roof); detect foreign/unpleasant odors while surveying buildings, such as a natural gas leak. - Must be able to work, multi-task, and/or delegate in a fast-paced environment with regular interruptions. - May be exposed to loud noises during emergencies; bloodborne pathogens or other bodily fluids/excretions; and hazardous materials such as paints, cleaners, or other janitorial/maintenance materials. - Occasionally may lift items 16-30 pounds, push items 20 pounds, climb ladders, sit, stand, kneel, twist, or grasp/pull/carry/push equipment and walk on uneven ground.  - Must occasionally withstand heights up to the number of stories in the building.  - Must be able to travel independently to various locations (e.g., off-site meetings, other properties, trainings, etc.) on a regular basis in the most time efficient method possible, usually by personal automobile.   Benefits-at-a-glance Benefits for Employees who work 30+ hours/week - - Medical, dental and vision care; preventative medical care paid at 100%. - Vacation leave of up to ten days per year in the first year. - Up to 80 hours of sick time per year. - Flexible Spending Accounts for Health Care and Dependent Care. - Company paid Life AD&D Long Term Disability. - Free, confidential counseling through our Employee Assistance Program. - Commuter benefit program. - Discounts for AT&T and ClassPass. - $100 annual Wellness Reimbursement. - Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week).   Benefits for Employees who work less than 30 hours/week -  - Free, confidential counseling through our Employee Assistance Program. - Commuter benefit program. - Discounts for AT&T and ClassPass. - $100 annual Wellness Reimbursement. - Matching 401(K) Retirement Savings Plan of up to 2% of your compensation (for any employee who works 20 hours or more per week) - Up to 80 hours of sick time per year. Equal Opportunity Employer The John Stewart Company provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other consideration made unlawful by federal, state, or local laws. The John Stewart Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative. California Consumer Privacy Act Effective January 1, 2020, the California Consumer Privacy Act requires businesses that meet certain minimum threshold requirements to provide a “notice at collection” to applicants for employment who reside in California.  The notice at collection describes the categories of personal information to be collected about these California applicants and the purposes for using that personal information.  Therefore, we have posted the Company’s “Notice At Collection For California Applicants” here.  Please review this Notice at your convenience.