Save lives, from the workplace to anyplace. The National Safety Council is America’s leading nonprofit safety advocate. We focus on eliminating the leading causes of preventable injuries and deaths. Through leadership, research, education, and advocacy, NSC focuses on areas where most unintentional injuries and deaths occur. We are currently looking for a Customer Service Representative to join us in our mission to save lives and prevent injuries. Position Highlights: The Customer Service Representative delivers high-quality service across phone, chat, email, and online channels, resolving customer inquiries with accuracy, professionalism, and empathy. The role involves navigating multiple business and learning management systems to manage customer data, process secure transactions, and provide technical support for LMS users. This position also supports continuous improvement by identifying recurring issues, updating team resources, and contributing to projects that enhance the overall customer experience. What You’ll Do:Customer Support & Issue Resolution - Handle inbound customer contacts via phone, chat, email, and other channels, often managing multiple conversations simultaneously. - Use interaction flows, job aids, reference materials, and program training to research issues, troubleshoot, and resolve inquiries accurately and efficiently. - Provide clear verbal and written guidance on program details, schedules, and navigation of eLearning platforms. - Apply empathy, active listening, and professional service techniques to defuse challenging situations and reduce escalations. - Place outbound calls and respond promptly to messages to address questions, complete registrations, or resolve account issues. - Promote self-service tools and digital resources to enhance customer experience. Systems, Data Accuracy & Transaction Processing - Accurately enter, update, and access customer information across multiple business systems and learning management systems. - Document all customer interactions clearly, concisely, and in alignment with internal quality standards. - Process routine transactions, including live credit card payments, ensuring full compliance with PII and PCI security requirements. - Provide LMS support, including resolving access codes, password resets, account lockouts, and processing certificate reprint requests. - Promptly process returned mail and update accounts to maintain accurate customer information and reduce operational costs. Collaboration, Quality, & Continuous Improvement - Identify and escalate recurring or widespread customer concerns to management for timely resolution. - Collaborate to create, revise, and maintain team resource materials and job aids. - Complete assigned projects or additional tasks that support operational efficiency and improve customer experience. - Perform other related duties as needed to support business and team objectives. We’re Looking for Someone with: - High school diploma or equivalent (GED) required. - 1–2 years of customer service experience in a contact center, service‑oriented environment, or similar role involving direct customer interaction. - Experience using multiple computer systems, web‑based applications, or learning management systems (LMS) preferred. - Experience handling phone, chat, and email communications in a fast‑paced environment preferred. - Prior experience processing secure transactions or working with sensitive data (PII/PCI) is a plus. - Strong verbal and written communication skills, with the ability to explain information clearly and professionally across multiple channels. - Active listening and empathy skills to understand customer needs and deliver a positive experience. - Effective problem‑solving and critical‑thinking abilities, including the capacity to analyze information, identify solutions, and make sound decisions within defined guidelines. - This is a remote position. - Hourly rate: $19.75(English only) $20.75(Bilingual) Reasons You’ll Love it here: NSC cares about the safety, health, and overall well-being of our employees. We offer competitive benefits, resources, and tools to promote a work-life balance that supports employees during all phases of life. We offer the following: - At least 20 PTO days accrued 1st year and 11 paid holidays - Flexible work arrangements - Comprehensive medical, dental, vision, and life insurance plans - Flex spending accounts for medical and dependent care - 403(b) & Roth 403(b) with employer match up to 6% - Reimbursable training - Dress for your day Our hiring process is designed to give you the opportunity to shine at each step. It starts with an assessment where you really showcase your drive for the role. From there, candidates selected for the first interview will discuss their skills and how they fit with our team. If you're a match, the second interview takes a deeper dive into your background and how you can contribute to our goals. After that, we'll make our final decision and let you know the outcome. This is our usual process, and we're excited to get to know you along the way! NSC is a Recovery-Friendly Workplace. We support individuals in or seeking recovery from substance use disorder by fostering a culture of respect, inclusion, and support. We provide access to confidential resources, reasonable accommodations, and a work environment that values your journey and contributions. NSC is an equal opportunity employer.

Role Description This is a remote role for Customer Service– Hotel Reservations. The primary responsibilities include managing customer interactions, assisting clients with hotel reservation inquiries, ensuring a seamless booking process, and delivering exceptional customer support. Qualifications - Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction - Experience in enhancing Customer Experience and maintaining excellent client relationships - Exceptional communication, problem-solving, and interpersonal skills - Proficiency in using customer relationship management (CRM) tools and relevant technology - Capable of working independently in a remote environment - Prior experience in the hospitality or travel industry is a plus What We Offer: - Flexible remote schedule - Training and access to booking tools - Supportive team culture - Income-earning possibilities based on performance - Travel discounts and perks $25,000 - $65,000 a year Compensation & Benefits: Flexible Schedule: Work full-time or part-time from anywhere. Exclusive Travel Perks: Enjoy discounted travel, FAM trips, and supplier incentives. Training & Certification: Gain access to ongoing education and industry support. How to Apply: If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden. Why Join Howden US? At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030. We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future. Why Howden? - You’ll Own It With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own. - You’ll Be Empowered We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise. - You’ll Be Part of Something Bigger Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. What is the role? We are seeking a Surplus Lines Support Analyst to provide centralized pre-bind support to the field by preparing surplus lines paperwork, validating quotes prior to bind, and tracking renewal timing. Reporting to the Surplus Lines Field Specialist, this role focuses on executional support and processing to ensure required documentation, data, and reports are complete and organized prior to binding. The Support Analyst plays a key role in enabling efficient field support while maintaining regulatory and operational standards and escalating complex issues to the Field Specialist as needed. What will you be doing? Key Responsibilities - Pre-Bind Paperwork Preparation: Prepare and organize required documents and data needed for surplus lines quotes prior to binding. - Quote Validation: Review quotes for completeness, accuracy, and compliance with applicable surplus lines requirements prior to bind. - Reporting Support: Prepare and validate standard reports and data outputs used by the field and surplus lines team to support quoting activity. - Renewal Planning Support: Support the Surplus Lines Field Specialist in proactively tracking renewal dates and seasonal volume trends to support readiness for peak surplus lines renewal periods. - Request Intake & Triage: Receive, process, and track surplus lines pre-bind requests from the field; complete defined tasks and route questions or exceptions to the Field Specialist as appropriate. - Documentation Review: Verify that required surplus lines forms, disclosures, and supporting documentation are present and properly completed prior to bind. - Attention to Detail: Strong ability to review paperwork, quotes, and reports for completeness and accuracy. - Organizational Skills: Ability to manage multiple tasks, requests, and deadlines in a fast-paced, field-facing environment. - Communication Skills: Clear written and verbal communication skills for coordinating with field teams and internal partners. - Systems Proficiency: Comfort working in insurance systems (e.g., Applied Epic, InsCipher), databases, and standard reporting tools. - Execution Focus: Ability to follow defined processes, recognize exceptions, and escalate appropriately to the Field Specialist. - Bachelor’s degree in Business, Finance, Insurance, or a related field, or equivalent experience in insurance operations or administrative support. - 2+ years of experience in insurance operations, surplus lines support, or a related role. - Experience preparing insurance paperwork, performing data checks, or supporting quote-related processes is preferred. - Experience working in insurance management systems (e.g., Applied Epic) is preferred. - Familiarity with surplus lines concepts or insurance regulatory environments is a plus. Compensation and Benefits - The expected base salary range for this role is $65,000 - $85,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as [non-exempt/exempt] under the Fair Labor Standards Act (FLSA). In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including: Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts 401(k) retirement plan Flexible Paid Time Off and paid parental leave Life and Disability insurance What do we offer in return? A career that you define. Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges. And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives. ​ Our sustainability promise We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. What do we offer in return? A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: - Our successes have all come from someone brave enough to try something new - We support each other in the small everyday moments and the bigger challenges - We are determined to make a positive difference at work and beyond Reasonable adjustments We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*. If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require. *Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more. Permanent

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary As a Senior Investigator you will conduct high level, complex investigations of known or suspected acts of healthcare fraud and abuse. Routinely handles cases that are sensitive or high profile, those that are national in scope, complex cases, or cases involving multiple perpetrators or intricate healthcare fraud schemes. - Investigates to prevent payment of fraudulent claims submitted to the Medicaid lines of business - Researches and prepares cases for clinical and legal review - Documents all appropriate case activity in case tracking system - Facilitates feedback with providers related to clinical findings - Initiates proactive data mining to identify aberrant billing patterns - Makes referrals, both internal and external, in the required timeframe - Facilitates the recovery of money lost as a result of fraud matters - Provides on the job training to new Investigators and provides guidance for less experienced or skilled Investigators. - Assists Investigators in identifying resources and best course of action on investigations - Serves as back up to the manager as necessary - Cooperates with federal, state, and local law enforcement agencies in the investigation and prosecution of healthcare fraud and abuse matters. - Demonstrates high level of knowledge and expertise during interactions and acts confidently when providing testimony during civil and criminal proceedings - Gives presentations to internal and external customers regarding healthcare fraud matters and Aetna's approach to fighting fraud - Provides input regarding controls for monitoring fraud related issues within the business uni Required Qualifications - Must live in the state of Ohio - 4+ years investigative experience in the area of healthcare fraud, waste and abuse matters. - Working knowledge of medical coding; CPT, HCPCS, ICD10 - Proficiency in Microsoft Office with advanced skills in Excel (must know how to do pivot tables). - Strong analytical and research skills. - Proficient in researching information and identifying information resources. - Strong verbal and written communication skills. - The ability to understand and analyze health care claims and coding - Ability to travel up to 10% (approx. 2-3x per year, depending on business needs) Preferred Qualifications - Previous Medicaid/Medicare investigatory experience - Previous Behavioral Health experience - Exercises independent judgement and uses available resources and technology in developing evidence, supporting allegations for fraud and abuse. - Credentials such as certification from the Association of Certified Fraud Examiners (CFE), or an accreditation from the National Health Care Anti-Fraud Association (AHFI) - Knowledge of Aetna's policies and procedures. - Knowledge and understanding of complex clinical issues. - Competent with legal theories. - Strong communication and customer service skills. - Ability to effectively interact with different groups of people at different levels in any situation. Education Bachelor's degree or equivalent experience ( A bachelor's degree, or an associate's degree with an additional four+ years working on health care fraud, waste, and abuse investigations and audits; Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $46,988.00 - $102,000.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/12/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.