Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services. Job Summary Responsible for supporting Comcast Business Services in their efforts to retain our existing customer base through working with existing customers that are either requesting disconnect of service or who have been identified as being part of a customer subset with high propensity to request disconnect of service. Empathizes with clients, helps them resolve outstanding issues and renegotiates the terms of their agreement. Supports “value our customer” campaigns such as customer satisfaction surveys, contract renewals, or other initiatives. Works with moderate guidance in own area of knowledge. Job Description Core Responsibilities - Uses active listening, empathy and assumes ownership of customer issues through to resolution. - Communicates a professional sense of urgency, with various departments, in an effort to rectify customer issues. - Minimizes churn by strategically offering product bundles and price points that meet the needs of the customers' budget and business applications and expands their product mix with Comcast. - Proactively encourages retention by contacting clients at various high propensity churn points in their life cycle (i.e. 3-6 months prior to contract expiration, after successive service calls etc.) to assure customer satisfaction and to re-contract and extend customer relationships where appropriate. - Meets or exceeds budgeted retention goals for all product lines. - Demonstrates strong problem solving and communications skills. - Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. - Other duties and responsibilities as assigned. Employees at all levels are expected to: - Understand our Operating Principles; make them the guidelines for how you do your job. - Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. - Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. - Win as a team - make big things happen by working together and being open to new ideas. - Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. - Drive results and growth. - Support a culture of inclusion in how you work and lead. - Do what's right for each other, our customers, investors and our communities. Disclaimer: - This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications. - Starting rate will vary and is dependent on several factors, including your city/state of residence. Comcast follows all local and state regulations/laws regarding minimum wage. Skills Adaptability, Communication, Critical Thinking Problem Solving, Customer-Focused, Persuasion, Professional Integrity, Resilience, Technical Knowledge, Workplace Organization Compensation Base Pay: $17.75 Total Target Compensation (Base Pay plus Targeted Commission): $27.37 Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later. Education High School Diploma / GED Certifications (if applicable) Relevant Work Experience 2-5 Years Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.

Summary Serves as team lead and is responsible for coordinating area processes/tasks to include the following: distribution of work, logging access database, processing group changes, responding to inquiries, training new employees, preparing reports/books/contracts. Description Logistics: This is a full-time position (40 hours per week), Monday through Friday, from 8:30 AM to 5:00 PM, based at 4101 Percival Road location in Columbia, SC. After completing the initial training (which may last up to 90 days), the role will be remote. What You Will Do: - Coordinates and ensures prompt processing of enrollment of new groups, renewals, changes, and cancellations of assigned groups under private business. - Trains and motivates new employees. Assigns work and monitors work/workload of staff. Serves as team lead and expert on account administration. - Coordinates with marketing, underwriting, claims, benefit files, and other areas to ensure relevant/appropriate group structure/status/benefits/billing. - Prepares and issues contracts and benefit books. Drafts custom language as requested and coordinates with printing and graphics for finished products. - Prepares and issues standard and custom id cards. Coordinates with marketing and data control to design custom cards. - Responds to all inquiries and advises/resolves group and/or member problems. - Prepares/maintains accurate group files. Coordinates/ensures prompt, accurate processing of the billing/payment processes. Prepares/submits area reports for management. To Qualify for This Position, You Will Need: - Required Education: Associate's Degree - Degree Equivalency: 2 years job related work experience - Required Work Experience: 3 years of administrative/clerical support and/or customer service experience. 1 year of experience in a membership/billing/accounts area/role (may be concurrent with the above 3 years). - Required Skills and Abilities: Good judgment skills. Effective customer service and organizational skills. Demonstrated verbal and written communication skills. Demonstrated proficiency in spelling, punctuation, and grammar skills. Ability to persuade, negotiate, or influence others. Analytical or critical thinking skills. Ability to handle confidential or sensitive information with discretion. - Required Software and Other Tools: Microsoft Office. We Prefer That You Have: - Preferred Skills and Abilities: Knowledge of booklet ID card preparation, underwriting enrollment regulations, contract formats. Knowledge of state and federal laws related to private business types of insurance. Knowledge of standard benefit structures. - Work Environment: Typical office environment. May involve some travel between office buildings. May involve moving/carrying of materials. What We Can Do for You: - 401(k) retirement savings plan with company match. - Subsidized health plans and free vision coverage. - Life insurance. - Paid annual leave – the longer you work here, the more you earn. - Nine paid holidays. - On-site cafeterias and fitness centers in major locations. - Wellness programs and healthy lifestyle premium discount. - Tuition assistance. - Service recognition. - Incentive Plan. - Merit Plan. - Continuing education funds for additional certifications and certification renewal. What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications. Equal Employment Opportunity Statement BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations. We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company. If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis. We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information. Some states have required notifications. 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SmartBug Media is the most decorated HubSpot agency, recognized as a leader in crafting digital solutions that empower organizations to thrive across the entire customer lifecycle. From marketing and sales to revenue operations, customer success, and e-commerce, we combine sound strategies, cutting-edge AI, and digital innovation to deliver solutions that de-risk the future and drive sustainable growth. With a fully remote team of over 250 professionals, we excel at creating intelligent web and digital ecosystems—from corporate websites to complex web applications—seamlessly integrated with AI-powered solutions. By aligning SmartBug's expertise with our clients' unique business realities, we build scalable, innovative tools that become engines for growth, setting the course for long-term success. The Account Manager is the primary relationship lead and the "face" of SmartBug for our clients. In this structure, you are liberated from project management and technical execution to focus entirely on client satisfaction, trust, and retention. You serve as the bridge between the client's business goals and our internal delivery teams. Your mission is to ensure that the client feels valued, heard, and prioritized. You own the "human" element of the partnership, acting as a high-level advocate for the client internally while managing the commercial health and long-term loyalty of the account externally. Key Responsibilities: - Primary Relationship Lead: Serve as the main point of contact for all client communication, ensuring a high-touch, concierge-level experience. - Executive Presence: Build and maintain strong relationships with client stakeholders and C-suite executives, moving beyond a vendor relationship to become a trusted advisor. - Feedback Mastery: Proactively solicit client feedback, conduct NPS/satisfaction check-ins, and identify potential friction points before they impact the relationship. - Strategic Alignment: Work closely with the strategy team members to ensure the client understands how our strategic roadmap aligns with their business objectives. - Retention Ownership: Directly responsible for client happiness and account retention, ensuring that every client in your portfolio is a potential reference. - Client Advocacy: Act as the 'Voice of the Client" within SmartBug, ensuring their needs and concerns are prioritized by the delivery teams. - Conflict Resolution: Lead high-level conversations around client concerns or pivots in business direction, maintaining poise and professional integrity. - Commercial Oversight: Mentor the financial health of the account, ensuring the partnership remains profitable and within the intended commercial scope. - Organic Growth: Identify opportunities for account expansion and partner with Sales and Strategy to propose additional services that drive further value for the client. - Brand Advocacy: Drive the collection of the client reviews, case studies, and awards to celebrate the success of the partnership. Required Skills & Experience - Experience: 5-7 years in high-level account management or client services within a digital agency environment. - Emotional Intelligence: High EQ with a proven ability to manage complex human dynamics and build trust with senior-level executives. - Communication Mastery: Exceptional verbal and written communication skills, with a focus on "storytelling" the value of the agency's work. - Commercial Acumen: Understanding of agency economics, including retention metrics, lifetime value (LTV), and account growth. - HubSpot Literacy: Sufficient knowledge of the HubSpot ecosystem to confidently discuss project status and strategic value with clients. - Education: Bachelor's degree in Communications, Marketing, Business, or a related field. $65,000 - $95,000 a year

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! Job Overview The Manager, Business Sales role at T-Mobile leads the hiring, training, and development of a high-performing sales team responsible for outside direct sales in a specific geographic area. Your inspirational leadership, high energy, and positive mindset is crucial to your team's success, as both your income and theirs depend on team productivity. You'll create and monitor sales plans to drive success against sales goals, ensuring your team of Account Executives excels. High expectations and a dynamic approach are key to thriving in this position. Job Responsibilities: - Market share: Increase market share and achieve and exceed performance targets related to subscribers, revenue, and churn. - Sales quota: Meet or exceed overall sales quota for your assigned region. - Operational initiatives: Implement key operational initiatives in the field while maintaining high ethical and procedural standards. - Sales meetings: Coordinate and run frequent sales meetings. - Staff development: Interview, hire, train, and develop a staff of successful Account Executives; Conduct ongoing mentoring/coaching in the field. Education and Work Experience: - Bachelor's Degree and 4 years of related work experience OR a combination of education and experience deemed equivalent (Required) - 4-7 years Verifiable new customer acquisition sales experience within a commissioned environment (Preferred) - 2 Years People management responsibilities (Preferred) - 2 Years Telecommunications/technical sales (Preferred) Knowledge, Skills and Abilities: - Coaching Strong coaching skills with the ability to conduct difficult conversations. For example change management. (Required) - Presentations Talent to confidently make presentations to large groups as well as one on one. (Required) - Business Sales A proven track record of high yield business sales success. (Required) - Negotiation Well-honed negotiating and closing skills, including communication, emotional intelligence, and problem-solving. (Required) - Recruiting Familiarity with basic HR/Recruiting processes in order to attract and retain top sales talent. (Required) - Leadership Proven leadership abilities, including inspiring and motivating teams, driving strategic initiatives, and fostering a positive and productive work environment. (Required) - At least 18 years of age - Legally authorized to work in the United States Travel: Travel Required (Yes/No): Yes DOT Regulated: DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Total Target Cash Pay Range: $126,600 - $228,300, inclusive of target incentives Base Pay Range: $88,620 - $159,810 The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ348187¶dox=1 At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com. Never stop growing! As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable! T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.