• As a Distinguished Software Architect focused primarily on our front-end platform, you will shape the long-term architectural vision and strategy for Self’s client applications and BFF microservices while maintaining enterprise-wide architectural coherence across the system. • You will be responsible for elevating the architecture of our client applications to enterprise scale, ensuring they are resilient, secure, performant, accessible, and adaptable for future growth. • You will influence backend and platform decisions when they intersect with client applications, ensuring a clear boundary between backend systems dedicated to client applications (BFFs) and our other backend systems. • You will serve as a trusted advisor to senior leadership and a mentor to architects and engineers across the organization, influencing through technical leadership rather than direct people management. • Define and champion the enterprise front-end architecture strategy across client platforms and BFF microservices. Ensure we meet our business objectives through implementations that support maintainability, reliability, and scalability. • Lead and deliver complex, business-critical, cross-team initiatives, influencing both technical and organizational outcomes. • Establish standards in the client applications around design library, shared components, graphQL, web-analytics, experimentation, state management, and client observability. • Ensure architectural coherence between BFF microservices and core backend microservices. Establish clear delineations of responsibilities between systems to support decoupled interfaces that allow for independent decoupled development. • Map and evolve our microservice architecture using Domain-Driven Design (DDD) principles, clarifying ownership and reducing coupling across front-end, BFF, and core backend systems. • Collaborate across engineering, product, DevOps, security, and data to define and govern architecture standards spanning APIs, data contracts, security, performance, observability, and deployment practices. • Lead and execute complex, business-critical, cross-team initiatives requiring enterprise-grade alignment across client, product, and platform systems. • Guide engineering direction through influence, collaboration, and deep technical expertise rather than formal authority.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is a key element to a program to add peer viewpoints into the crisis continuum. In occupying this role, a Peer Support Specialist will be part of a team delivering peer services to contacts made through 988. - Demonstrate the culture of Lines for Life by modeling behavior that supports the organization’s goals and philosophies. - Answer referred calls with mutuality and relationality applying the best practices of peer delivery models. - Complete intakes into peer follow up program and manage caseload of callers in peer follow up program. - Place outbound follow-up calls as assigned. - Provide referrals for long-term community peer support and assist with resource verification. - Complete call documentation in a timely manner with key information from the calls. - Consult with the supervisor as needed about high acuity and complex calls. - Perform other duties, such administrative and organizational tasks as needed. Qualifications - External candidates must be a Certified Peer Support Specialist in the State of Oregon. - Internal candidates must be willing to get the Peer Support Specialist certification in the state of Oregon. - External candidates must be located in the state of Oregon. - Strong communication and interpersonal skills. - Able to handle high levels of stress. - Ability to develop meaningful connection and empathize. - Team-oriented. - Proficient in web-based computer environment and multi-line phone system. - A HIPAA compliant workspace at home. - Private high speed internet. - Strong attendance & punctuality - able to consistently show up on time, work the full scheduled shifts, and provide at least 2 weeks' notice for time off requests or as soon as possible in the event of an emergency. Requirements - Certified Recovery Mentor (Certifications - MHACBO). - Crisis intervention experience. - Experience in a call center environment. Benefits - The starting pay for a Peer Support Specialist at Lines for Life is $23 per hour with a $2 differential for employees with a graduate degree in a related field ($25/hr.). - This is a union position with a step progression based upon years of service at Lines for Life. - Employees who live and work from the state of Oregon are eligible for a 2% differential over their base rate of pay for hours worked in Oregon. - Lines for Life offers a great benefits package valued at over $14,750 per year, including: - $11,400 in premium coverage for employee health, vision and dental coverage. - Full coverage of short and long-term disability and life insurance premiums. - A matching 401K plan equivalent to 3% of the annual salary during the first 2 years of employment after passing the match eligibility date. - A flexible spending plan. - An employee assistance program. - A free Fitbit. Company Description Lines for Life is a regional non-profit that is dedicated to preventing substance abuse and suicide. We offer help and hope to individuals and communities and promote mental health for all. Our work addresses a spectrum of needs that include intervention, prevention, and advocacy. We educate, train, and advocate to prevent issues of substance use, mental health challenges, and thoughts of suicide from reaching crisis levels. But when a crisis arises or support is needed, we are available 24/7/365 to intervene with personalized help.

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. Customer Support Agent Hims & Hers Health, Inc. (better known as Hims & Hers) is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are revolutionizing telehealth for providers and their patients alike. Making personalized solutions accessible is of paramount importance to Hims & Hers and we are focused on continued innovation in this space. Hims & Hers offers nonprescription products and access to highly personalized prescription solutions for a variety of conditions related to mental health, sexual health, hair care, skincare, heart health, and more. Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS”. To learn more about the brand and offerings, you can visit hims.com and forhers.com, or visit our investor site. For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals. About the Role: The Customer Service Agent is a key player in enhancing the Hims & Hers customer experience. This role focuses on addressing non-medical customer inquiries through phone, email, chat, and Electronic Medical Records (EMR) systems for all of our products and offerings. This role significantly contributes to our mission by ensuring high levels of customer satisfaction, productivity, and quality in every interaction. All Customer Service Agents on the Hims & Hers Team work remotely from home. You Will: - Provide timely and accurate responses to customer inquiries via email, phone, chat, and EMR, focusing on all things Hims & Hers products and general customer questions - Uphold high standards of productivity and quality in customer service interactions - Navigate various customer service platforms and tools to deliver efficient and effective support - Collaborate with other agents and CX leadership to resolve customer issues promptly - Participate in training and development programs to enhance your knowledge base and customer service skills - Contribute to the team's success by meeting and exceeding service and performance goals - Escalate medically related inquiries to the appropriate teams. - Become a subject matter expert in all Hims & Hers products and offerings You Have: - 2+ years experience providing customer service, preferably in healthcare industry - 2+ years experience working from home in a quiet, distraction free environment - A high school diploma or equivalent; a degree in a related field is a plus - Exceptional customer service skills with a passion for helping others - Strong communication skills, both written and verbal, with the ability to convey information clearly and empathetically - The ability to multitask and navigate multiple digital platforms efficiently - A positive attitude and the ability to work well in a team environment - The flexibility to adapt to a fast-paced, dynamic work setting - A commitment to maintaining confidentiality and handling sensitive information with discretion - Willing and able to work autonomously in a remote setting and able to stay proactively engaged with the wider team - Willingness and ability to work non-standard business hours, including weekends, evenings & holidays We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match. Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodations@forhims.com and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address. To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara is looking for growth-minded, results-driven Customer Support Specialists with strong organizational skills and a high focus on customer service. The goal of the Customer Support Specialist is to help support Samsara's rapidly growing service solutions and provide an exceptional customer experience. We work with a wide range of industrial companies ranging from commercial transportation to oil and gas companies, to large-scale food producers; as such, candidates will need to demonstrate a strong ability to communicate account statuses and manage requests in order to best serve the needs of this diverse customer base. The ideal candidate has experience in a customer support role in a multi-channel contact center environment. You will be assisting customers in troubleshooting account issues, providing account documentation, and assisting with escalations, via phone, chat, and email. This role is open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: - You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment. - You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best. In this role, you will: - Serve as a point of escalation for complex customer inquiries and issues related to billing, contract renewals, cancellations, and Samsara products and services. - Provide guidance and mentorship to CSS II team members to enhance team performance and efficiency. - Demonstrate advanced proficiency in multi-channel servicing, including handling complex cases via phone, email, chat, and other channels with exceptional communication and problem-solving skills. - Manage and prioritize a high-volume workload, including escalations and urgent customer requests, ensuring timely and accurate resolution. - Lead or participate in cross-functional initiatives aimed at improving customer experience, driving efficiency, and scaling support processes. - Identify and analyze customer trends and issues to provide actionable insights to management and other stakeholders. - Proactively improve customer support processes and contribute to the development of best practices and training materials for the team. - Deliver exceptional customer service throughout the service cycle, ensuring customer satisfaction and retention. - Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices. Minimum requirements for this role: - 3+ years of experience in a customer-facing role within a contact center environment, including handling escalated cases and complex customer interactions. - Full bilingual proficiency (English/Spanish) is a must. - Expertise in handling service requests in billing, RMA, cancellations, renewals, or customer success management or specialist roles. - Proven ability to independently resolve challenging customer issues with a high degree of accuracy and professionalism. - Exceptional communication and interpersonal skills to effectively engage with a diverse customer base and internal teams. - Demonstrated ability to prioritize and manage a dynamic workload, including escalations, high-priority cases, and projects. - Experience managing 30+ cases per day across multiple channels (phone, chat, email), with consistent delivery of high-quality service. - Proficiency in ticketing systems such as Zendesk, Salesforce, or ServiceCloud, with advanced troubleshooting and documentation skills. - Technical aptitude with macOS and related systems, along with the ability to quickly learn and adapt to new tools and technologies. - Availability to work flexible hours (morning, night, and/or weekends) as assigned, based on the needs of the business. An ideal candidate also has: - Experience supporting telematics systems, ELDs, and hours of service compliance. - Proven ability to mentor and coach peers to improve team performance and individual growth. - Data-driven mindset with experience analyzing trends and metrics to inform strategic decisions. - Considered a Plus: Multilingual skills in French or German The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $43,435—$58,400 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.