Zigabyte

• Provide help desk support for all supported applications via phone/email. • Troubleshoot/diagnose customer technical issues using all available resources. • Collect necessary information from customers to effectively escalate unresolved issues if needed. • Thorough documentation within Remedy Ticket Management System. • Provide Cradle-to-Grave follow-through on tickets ensuring attention to detail. • Maintain current knowledge of relevant technologies. • Additional responsibilities as assigned by management. • Provide technical training for analysts assigned to your area of expertise.