Xtreme Productivity

• Take full ownership of technical support cases and work with clients from initiation through resolution. • Respond promptly to client inquiries, providing effective technical assistance and ongoing support. • Troubleshoot and resolve issues across Microsoft Azure services, including: • Entra ID user, group, role, and access management • MFA, Conditional Access, and sign-in troubleshooting • Password resets, account lockouts, and access recovery • Azure Virtual Network basics: subnets, NSGs, VPN basics, routing issues • Azure Storage: access, permissions, connectivity, shared access (SAS) issues • Backup and recovery: Azure Backup, recovery troubleshooting • DNS and domain support • Security and compliance basics: Secure Score checks and security recommendations • Ticket escalation coordination with internal engineers • Diagnose and resolve computer and telephony issues, delivering remote support and coordinating on-site support in New Zealand when required. This includes desktops, laptops, mobile devices, printers, scanners, and other ICT equipment. • Troubleshoot and resolve website-related issues, including technical errors, content loading problems, and DNS changes. • Support and manage Microsoft SharePoint, including: • Team Site and Document Library setup • Permissions management • Layout and configuration changes • Assist users with software-related queries across their ICT environments. • Set up and configure new users, accounts, and equipment. • Carry out proactive system updates, maintenance, and security checks. • Manage assigned projects and program components to deliver services in line with established objectives. • Maintain accurate documentation, including XP’s knowledge base and client-specific records.

• Develop, test, and deploy mobile applications using FlutterFlow. • Build complex workflows, responsive UI layouts, and custom functionality. • Integrate APIs, authentication systems, and backend services. • Ensure applications are high-performing, secure, and scalable. • Collaborate with UX/UI designers to implement visually appealing interfaces. • Maintain and enhance existing apps as new features and requirements emerge. • Identify and solve technical problems across the app lifecycle. • Stay updated with FlutterFlow updates, capabilities, and best practices.