World Surf League - WSL

Create and publish engaging social media content, support event coverage and marketing efforts, cultivate relationships within surf communities, and maintain organized documentation and content calendars to enhance brand identity and audience...

Chief Technology Officer Location: Playa Del Rey- HQ Job Description: Reporting to the Chief Executive Officer, the Chief Technology Officer is responsible for developing and implementing appropriate product technology strategies and solutions to grow the overall enterprise. The Chief Technology Officer is part of the WSL’s executive leadership team and will be the most senior technology officer in the organization with overall responsibility for the company’s technical point of view for product and information system design, development, strategy and execution. This person will be the top technology strategist, guiding the direction of the company, and leading technology aspects of development of new products and businesses. Responsibilities include (but not limited to): Strategic Technology Leadership: - Evolving and transforming the current technology platform to become the standard for global media and sports organizations - Developing and clearly articulating a vision, platform, architecture and technology roadmap - tied to the overall enterprise vision & mission - and driving the long-term technology strategy for the WSL. - Serving as an internal and external evangelist with customers, partners, investors and other key stakeholders. - Develop and execute a 3-5+ year technology roadmap that aligns with the league's business goals, focusing on digital transformation, OTT streaming, and data-driven decision-making. - Drive strategic partnerships with technology vendors (e.g., cloud providers, broadcast partners) to optimize infrastructure costs and performance. - Driving planning, budget development and strategic priorities to shape and execute strategy and objectives. - Monitor KPIs and IT budgets to assess technological performance. - Supervise system infrastructure to ensure functionality and efficiency. - Maintaining awareness of the competitive landscape, watching for new industry developments, market threats, and opportunities for expansion. Product Development: - Leveraging primarily external resources, leading the build, integration and implementation of new products into the business- on budget, on time and with the highest possible quality. - Leading the redefinition and build/rebuild of our direct-to-consumer, mobile and cloud capabilities from product concept, prototype, to release. - Collaborate interdepartmentally to integrate wearable technology, data analytics, and performance tracking systems to enhance player safety and performance. - Fostering a culture of product development that is both responsive to the voice of the customer and scalable, with the goal of ultimately building community and brand loyalty across the audience/fan base. Required Skills and Qualifications - A bachelor’s degree in computer science, information technology or a related field. - 8+ years of experience as a technology officer or in a similar senior technology leadership role, preferably in the sports/entertainment industry. - Demonstrated success in managing IT infrastructure, IT budgets, software development and systems architecture. - Deep understanding of technology trends, best practices and sports and entertainment technology landscape. - Extensive knowledge of software development methodologies, infrastructure management, and cybersecurity best practices. - Experience driving digital transformation initiatives, leveraging cloud technologies, and implementing data-driven decision-making. - Strong strategic thinking and the ability to translate business objectives into effective technology strategies. - Excellent leadership and team management skills, with the ability to inspire and develop high-performing technology teams. - Proven track record of successfully leading large-scale technology projects, delivering results on time and within budget. - Strong analytical and problem-solving skills, with the ability to leverage data and insights for informed decision-making. Personal Attributes: - Above all, integrity and honesty - Comfortable in a fast past, entrepreneurial environment - An exceptional work ethic - Optimistic and high energy - An enthusiasm for coaching, teaching and the development of people - An open and collaborative nature - A high degree of self-awareness of one’s own personal style, strengths and weaknesses and motivational triggers - Intellectual curiosity and enthusiasm for learning - Action Oriented—enjoys working hard and looks for challenges - Able to act and react as necessary, even if limited information is available; willing to take unpopular stands when necessary - Willingness to travel Location: - The WSL office is located in Playa Del Rey, CA and positions would be hybrid or fully remote (U.S.-based, pacific time zone) Compensation: - Competitive executive compensation package including base salary, and discretionary bonus incentives; and benefits package. The base salary offered will be commensurate with experience and qualifications, industry knowledge and expertise.

Title: Fan Support Specialist Location: Playa Del Rey- HQ Job Description: The World Surf League (WSL) is dedicated to celebrating the world's best surfing on the world's best waves through a variety of best-in-class audience platforms. Since 1976, the WSL has championed global surfing excellence by hosting events across the Men's and Women's Championship Tours, Qualifying Series, and Junior and Longboard Championships. Headquartered in Playa Del Rey, CA, the WSL is a truly global sports and media company with regional offices in Australia, Africa, North America, South America, and Europe. We are currently seeking a part-time, temporary, Fan Support Specialist to join our Digital Team for an eight-week engagement. This role is ideal for a college student or graduate student who lives and breathes professional surfing and wants to gain real-world experience supporting fans of two of the WSL's most exciting digital products: WSL Fantasy Surfing and the WSL Bracket Challenge. You'll be on the front lines of the fan experience, helping players understand game mechanics, troubleshoot issues, and get the most out of their gameplay. This role is a hybrid role based out of our Los Angeles HQ. Responsibilities include (but not limited to): - Serve as a primary point of contact for fans experiencing questions or issues with WSL Fantasy Surfing and the WSL Bracket Challenge across digital support channels. - Triage and respond to inbound fan inquiries with accuracy, empathy, and a timely turnaround. - Develop a deep working knowledge of both games, including rules, scoring systems, and common gameplay scenarios. - Document recurring issues and fan feedback, and surface patterns to the product team to help improve the player experience. - Assist in drafting support content such as FAQs, help articles, and response templates using Google Workspace tools. - Leverage AI tools (e.g., Claude, Gemini) to help draft, refine, and scale support communications where appropriate. Qualifications: - Current undergraduate or graduate student at an accredited university. - Demonstrated familiarity with WSL Fantasy Surfing, including a working knowledge of game rules, scoring, and Championship Tour events. - Tech-savvy with strong proficiency in Google Workspace applications (Gmail, Docs, Sheets, Drive). - Clear and professional written communication skills, with the ability to explain game mechanics to fans of all experience levels. - Strong problem-solving skills and the ability to work independently with minimal supervision. - Availability to work part-time hours for the full eight-week engagement. - Ability to occasionally work on-site at WSL headquarters in Playa Del Rey, CA. While much of this role can be performed remotely, we prefer candidates who are local to the greater Los Angeles area and available to come into the office on a periodic basis. Preferred Qualifications: - Active participation in WSL Fantasy Surfing and/or the WSL Bracket Challenge as a player. - Experience with prompt engineering on large language models such as Claude or Gemini. - Prior customer service, community management, or help desk experience. - Familiarity with ticketing or support platforms (e.g., Zendesk, Intercom, or similar). - Coursework or demonstrated interest in sports management, communications, or digital media. - Passion for professional surfing and the broader WSL competitive ecosystem. Personal Attributes: - Integrity and honesty above all. - Genuine enthusiasm for professional surfing and the WSL's mission. - Patience and empathy when engaging with frustrated or confused fans. - Exceptional attention to detail, especially when explaining complex game rules. - Strong work ethic; no task is too small in service of the fan experience. - Collaborative and team-oriented, with a willingness to receive and act on feedback. - Intellectual curiosity and a drive to continuously improve. Diversity creates a healthier atmosphere: equal opportunity employer M/F/D/V Hourly Range: $18.00/hr