Winterhalter Group

• Manage time and work under pressure to tight deadlines • Support, coach, mentor and performance manage a regional team of installation & Service Technicians • Take ownership and responsibility for the delivery of the agreed goals and targets • Provide constructive and positive feedback to team members • Encourage individuals, providing input and suggestions for problem resolution • Address interpersonal problems with team members quickly and directly • Carry out assessment of the field service technicians including technical ability and customer engagement • Establish and maintain an effective debriefing process • Ensure team members receive appropriate training, coaching, personal development, and performance management • Contribute to grading evaluations and development planning • Evaluate geography and traveling times affecting service delivery and effectiveness