Winsupply

• Conduct both on-site and virtual training for local companies • Train employees on WISE, WinZone and Winreports functions • Work with local company in organization and/or setup of WISE data • Create, maintain, and follow up help tickets for end users until their issue is resolved

• Conduct both on-site and virtual training for local companies • Train employees on WISE, WinZone and Winreports functions • Participate in in-person training events such as Annual Meetings, National Training, Regional Training, and MDTP sessions • Create, maintain, and follow up help tickets for end users until their issue is resolved • Provide conceptual and strategic guidance to local companies

• Conduct both on-site and virtual training for local companies. • Train employees on WISE, WinZone and Winreports functions. • Possess knowledge to train new president/managers and employees on various topics including WISE functions, reports, e.g. A Day’s Work in a Day (ADWIAD). • Work with local company in organization and/or setup of WISE data. • Conduct various follow-up training activities with recently visited local company. • Participate in in-person training events such as Annual Meetings, National Training, Regional Training, and MDTP sessions. • Record training help videos and provide supporting help documentation. • Create, maintain, and follow up help tickets for end users until their issue is resolved. • Routinely work with Programming, Quality Assurance, and Support teams on various projects. • Provide conceptual and strategic guidance to local companies.

• Conduct both on-site and virtual training for local companies • Work closely with Local Companies, Area Leaders, and Training Services to ensure desired performance outcomes • Train employees on WISE, WinZone and Winreports functions • Possess knowledge to train new president/managers and employees on various topics including WISE functions, reports, e.g. A Day’s Work in a Day (ADWIAD) • Work with local company in organization and/or setup of WISE data • Conduct various follow-up training activities with recently visited local company • Participate in in-person training events such as Annual Meetings, National Training, Regional Training, and MDTP sessions • Record training help videos and provide supporting help documentation • Create, maintain, and follow up help tickets for end users until their issue is resolved • Routinely work with Programming, Quality Assurance, and Support teams on various projects • Provide conceptual and strategic guidance to local companies • Other duties as assigned

• Provide telephone support to answer inquires on service, installation and troubleshooting procedures for all Rinnai products. • Responsible for following through with repairs, rework, rebuilding and/or maintenance on all products returned to Rinnai, to include documenting results of failure analysis on product. • Liaise with Sales, Marketing, Engineering and Service staff to maintain an understanding of product features/specifications and quality controls standards. • Liaise with Field Sales/Service organizations and Engineering in gathering and documenting information on potential quality/performance issues. • To include providing input/suggestions on possible corrective actions. • Ensure records of all work orders, quality control reports, failure analysis, RGA’s, credits, returns, shipping request, etc. are completed with details related to work and/or services performed. • Maintain company provided tools, equipment, and property. • Embrace and support growing business demands in a changing environment • Other duties and responsibilities as required • Awareness and compliance of Company Policies and Procedures