Webhosting.net

• Work with the account management team and design team to design and build interactive solutions for clients • Building, testing, debugging and troubleshooting for various functions • Modifying existing code to add new features

• Providing exceptional customer service • Fielding inbound questions, inquiries and/or information • Managing customer contacts via email, phone and/or chat • Strong listening skills and effective verbal and written communication • Troubleshooting and de-escalating customer issues • Accessing information from a variety of systems and references • Achieving the best solution for customer needs • Educating customers on applicable self-service options • Demonstrating excellent time management skills • Preparing daily, weekly or monthly reports • Serving as a resource and effectively interacting with all team members

• Collaborate with Marketing team to contribute social media content, including copywriting and image selection • Contribute content for print, blog, newsletters, etc. • Develop and manage strategic outreach plan and publishing schedule • Manage creative production for emails, including copywriting and image selection • Stay abreast of current email best practices and compelling creative platforms • Collaborate with Communications Manager to contribute written content and help select imagery • Maintain email lists for our target audiences; collaborate with Database Manager for accurate list management.