Vorys, Sater, Seymour and Pease LLP.

Role Description The Director of Customer Success is a strategic leader responsible for driving long-term customer retention, value realization, and account growth by shaping the vision, strategy, and operational frameworks of the Customer Success team. This role oversees the end-to-end customer lifecycle, partnering cross-functionally to influence product direction, optimize customer experience, and scale processes that improve team efficiency and customer outcomes. The Director leads and develops the Customer Success team, serves as the senior escalation point for high-impact needs, and uses data-driven insights to build scalable programs, playbooks, and best-practice methodologies that elevate customer satisfaction and support the company’s growth objectives. At this time, candidates who would work in the following states will not be considered for this role: AZ, CA, CO, CT, DE, DC, HI, IL, MA, ME, MI, MD, MN, NV, NJ, NY, RI, VT, and WA. Qualifications - Significant leadership experience managing and developing high-performing Customer Success or customer-facing teams, with a track record of driving retention, value realization, and growth. - Strategic thinker with strong executive presence, able to build credibility with senior stakeholders and influence decisions through clear, compelling communication. - Advanced data competency, including the ability to interpret customer, product, and financial data to identify trends, forecast risks/opportunities, and shape strategic initiatives. - Expert at creating and optimizing scalable processes, playbooks, and methodologies that improve team efficiency and customer experience. - Strong cross-functional leadership, with success collaborating across Product, Sales, and Marketing to align on customer needs and drive holistic business outcomes. - Highly skilled communicator (written, verbal, and presentation) with the ability to translate complex concepts for diverse audiences and guide teams through change. - Exceptional project and program management abilities, with capacity to lead complex initiatives, prioritize effectively, and ensure timely, high-quality execution. - Balanced “big-picture and detail-oriented” approach, combining strategic vision with operational discipline to deliver both innovation and consistency. - Adaptable, proactive leadership style, demonstrating accountability, sound judgment, and the ability to navigate evolving business needs. Requirements - Bachelor's degree in related discipline or combination of equivalent education and experience. - Bachelor’s degree preferred. - 7 - 10 years of experience in similar field. - 5+ years' experience in account management, customer success or related field preferred. Benefits - Competitive compensation. - Robust benefits package designed to support health, well-being, and long-term goals. - Medical, dental, vision, FSA, life and disability coverage. - Paid maternity & parental leave. - Family building resources. - Identity theft protection. - 401(k) plan. - Paid sick, personal, and vacation time. - Access to opportunities for professional growth and work-life balance. - Programs that recognize and celebrate contributions.

Role Description The Senior DevOps Engineer will design, build, and operate cloud infrastructure and deployment platforms with a current focus on Microsoft Azure, while helping prepare and execute an eventual transition to Amazon Web Services (AWS). This role is responsible for creating reliable, secure, and scalable infrastructure; owning Continuous Integration/Continuous Delivery (CI/CD) pipelines and environment automation; and improving system observability, resilience, and operational excellence. - Design, build, and operate cloud infrastructure and platform services in Azure; plan and execute migration patterns to AWS. - Own CI/CD and environment automation (build, test, deploy, release) to enable safe, repeatable delivery. - Implement and evolve observability (metrics, logs, traces, alerting) to improve reliability, performance, and incident response. - Troubleshoot and resolve production issues across cloud, networking, CI/CD, and platform services; contribute to on-call/incident practices. - Partner cross-functionally (application, data, platform) through sprint ceremonies to define standards and uplift delivery practices. Qualifications - 5+ years in DevOps, Site Reliability Engineering (SRE), or Platform Engineering roles supporting production systems. - Strong hands-on experience with Microsoft Azure cloud services, including compute, networking, storage, IAM (Identity and Access Management), and monitoring. - Practical experience with Amazon Web Services (AWS) or demonstrated ability to design for multi-cloud portability and future migration. - Extensive experience with Infrastructure as Code, preferably Terraform (ARM/Bicep or CloudFormation beneficial). - Experience designing and maintaining CI/CD pipelines and deployment automation for modern applications or data workflows. - Strong understanding of containerization and orchestration (Docker; Kubernetes on AKS/EKS). - Experience implementing observability (monitoring, logging, alerting) and contributing to incident response for distributed systems. - Proven ability to debug complex production issues across infrastructure, deployments, and application layers, and to collaborate across engineering, data, and security teams. Requirements - Experience planning or supporting cloud migration initiatives between Azure and AWS, or from on-premises environments to the cloud. - Familiarity with cost optimization, capacity planning, or cloud financial operations. - Exposure to data-intensive workloads such as data pipelines, batch processing, or crawling systems. - Experience with secrets management or policy‑as‑code frameworks and general cloud compliance practices. Education and Experience - Bachelor's degree in related discipline or combination of equivalent education and experience. - Bachelor’s degree in computer science preferred. - 5 - 7 years of experience in similar field. - 5+ years of experience in DevOps, SRE, or Platform Engineering roles with exposure to both AWS and Azure preferred. Benefits - Competitive compensation. - Robust benefits package designed to support health, well-being, and long-term goals. - Medical, dental, vision, FSA, life and disability coverage. - Paid maternity & parental leave. - Family building resources. - Identity theft protection. - 401(k) plan. - Paid sick, personal, and vacation time. - Access to opportunities for professional growth and work-life balance.