Volantio

Role Description We are seeking a highly strategic and customer-focused Customer Success Manager (CSM) to manage and grow relationships with enterprise airline customers using the Volantio platform. They will own the delivery of quantified customer value, retention, and expansion across Volantio’s suite of SaaS solutions, including Demand Reallocation, SmartAlerts, and related products. The ideal candidate combines strong relationship skills with operational and technical aptitude, acting as a trusted advisor to airline partners while coordinating closely with Product, Engineering, and Sales teams to ensure long-term customer success. They will be curious above all, asking good questions (“5 whys”) and being relentless in the pursuit of customer value. Key Responsibilities - Serve as a trusted advisor to enterprise airline customers, helping maximize value from the Volantio platform and associated SaaS solutions. - Own the entire customer lifecycle, including implementation, launch, optimization, ongoing support, renewal readiness, and expansion opportunities. - Develop deep relationships with executive stakeholders and operational teams, building a strong understanding of customer priorities, business goals, and operational challenges. - Be the product expert for Volantio, understanding the technical implications of enterprise SaaS/airline systems. - Proactively identify and execute opportunities for optimizing the Volantio solution. - Provide day-to-day technical support and serve as the primary point of contact for customer questions, operational issues, and platform expertise. - Coordinate with Engineering and Product teams to resolve technical issues and advocate for product enhancements. - Manage internal technical resources effectively by ensuring customer requests are well understood and aligned to business impact. - Lead a consistent customer communication cadence, including: - Weekly support and optimization meetings - Onsite customer visits every 1–2 months - Quarterly Business Reviews (QBRs) focused on strategic business value and alignment - Partner with Sales to identify and support revenue expansion opportunities within existing accounts. - Own customer retention outcomes by driving successful renewals and proactively identifying churn risks well in advance. - Contribute to team goals related to Net Revenue Retention (NRR), Gross Revenue Retention (GRR), Net Logo Retention (NLR), churn reduction, and customer satisfaction (NPS). Qualifications - 5+ years of experience in Customer Success, Technical Account Management, or related client-facing roles within enterprise SaaS environments. - Experience working with airline, aviation, travel, or operational technology customers preferred. - Experience working with machine-learning, AI-enabled or data science solutions preferred. - Strong analytical and operational mindset with the ability to interpret performance metrics and translate them into actionable strategies and customer value/outcomes. - Excellent communication and stakeholder management skills, including experience working with both executive and operational customer teams. - Ability to manage technical conversations and coordinate effectively with Engineering and Product organizations. - Proven track record driving customer retention, renewals, and expansion revenue. - Comfortable working in a fast-paced startup or high-growth environment. - Willingness to travel for onsite customer engagement as needed. - An MBA and/or management consulting experience would be an asset but not required. Benefits - Flexible remote working location: India, Philippines, or Singapore based - Competitive salary package including equity (Base salary: 110-130k + variable) - Opportunities for professional growth and development - Dynamic and positive work environment - Make an impact on customer’s business and our company’s growth

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a Product Marketing Manager to lead positioning, messaging, and go-to-market strategy for Volantio’s AI-driven platform. This role sits at the intersection of Product, Sales, and Marketing. You will deeply understand our product capabilities, target airline buyer personas, and competitive landscape — and translate that insight into clear, differentiated messaging and impactful commercial enablement. The Product Marketing Manager will own how we articulate Volantio’s value to the market, launch new features and capabilities, enable Sales with compelling materials, and ensure our product narrative clearly communicates ROI to airline stakeholders across Revenue Management, Commercial, Operations, and Digital teams. They will translate complex technology into clear business value for airline executives and enable the company with the narrative, assets, and launches needed to drive growth. This role is ideal for someone who thrives in a high-growth SaaS environment and wants to shape the category narrative in aviation technology. This role is an individual contributor at first, with the ability to scale a team over time. Key Responsibilities - Product Positioning & Messaging - Develop and own Volantio’s core value proposition and differentiated positioning - Craft compelling messaging tailored to airline personas (Revenue Management, Network Planning, Operations, Digital, Commercial leadership) - Translate complex AI and optimization capabilities into clear business outcomes (revenue uplift, operational efficiency, passenger experience improvement) - Lead competitive analysis and positioning strategy - Act as the primary bridge between Product, Sales, and Marketing, ensuring product development, customer needs, and commercial messaging remain aligned. - Go-To-Market Strategy - Own GTM planning for new product features, enhancements, and expansions - Define launch strategy including target segments, value propositions, enablement materials, and success metrics - Partner closely with Product to influence roadmap based on market and customer feedback - Ensure strong internal alignment across Sales, Customer Success, and Leadership - Sales Enablement - Develop sales decks, ROI calculators, battlecards, one-pagers, and objection-handling frameworks - Equip the Sales team with tools and messaging that clearly articulate commercial impact - Support specific strategic enterprise/customer opportunities with tailored positioning, messaging, and materials - Refine case studies and proof points that demonstrate measurable airline results - Customer & Market Insight - Conduct customer interviews and gather field insights to refine messaging - Develop case studies and customer stories that highlight quantifiable business outcomes - Monitor industry trends and evolving airline priorities to shape product narrative - Analyze win/loss data to continuously improve positioning - Demand Generation Support - Develop a comprehensive Account Based Marketing (ABM) strategy aiming to accelerate growth with key global airline prospects - Lead digital marketing efforts including across Volantio’s website, landing pages, newsletters, and social media (especially LinkedIn) – and ensure they reflect strong product positioning - Support global aviation event planning and execution with product-driven messaging and collateral - Ensure brand consistency across customer-facing materials including presentations, one-pagers, emails, and product messaging - Collaborate with external agencies to ensure messaging consistency - Performance & Metrics - Define KPIs for product marketing impact (pipeline influence, win rates, feature adoption) - Track and optimize launch performance and messaging effectiveness - Ensure alignment of marketing initiatives to revenue and growth objectives Qualifications - 5–10 years of experience in Product Marketing, B2B SaaS marketing, or a related role - Proven experience owning product positioning and GTM strategy - Strong ability to translate technical capabilities into commercial value - Experience working cross-functionally with Product and Sales teams - Exceptional writing and storytelling skills - Analytical mindset with ability to connect messaging to measurable outcomes - Experience in aviation, travel tech, or enterprise SaaS strongly preferred - Familiarity with AI-driven or data-driven platforms is a strong plus Benefits - Flexible working location: North America or Europe - Competitive salary package ($135-$150K base + equity) - Opportunities for professional growth and development - Dynamic and positive work environment