Vision Government Solutions

This role involves providing technical support for DataScout's applications, primarily OneMap. Master DataScout’s applications to swiftly resolve client issues Respond to client inquiries, ensuring high-quality technical support with a focus on customer satisfaction and prompt issue resolution Schedule and conduct on-site/virtual presentations and training sessions Review all written materials and websites to better promote the company to customers Document all client interactions and time Lead onboarding projects across products Develop and maintain training materials and guides Test new software solutions and new releases when requested Foster effective communication company-wide Stay informed about emerging technologies Develop a complete understanding and comprehension of all product lines Data entry from support help desk and other associated software in place Promote Vision and DataScout as a leading provider of Government Technology Solutions and public data in growing markets