Viking Assistance Group

• Management, guidance, support and coaching of Viking Travel Care’s transport team • Overseeing all medical transport and repatriation operations • Ensuring adherence to agreed processes, procedures, and quality standards • Ensuring compliance with aviation medical requirements, IATA guidelines, and internal medical protocols • Training and support for case handlers and operational teams • Coordinating with medical team, partners and stakeholders • Maintaining oversight of documentation, case quality, and operational accuracy • Planning for the right resources, recruit, on- and offboard staff • Participating and contributing to projects and processes aiming at development of Travel Care services