Victorious

• Define the vision, structure, and standards for the Account Management function • Lead and develop a high-performing team of Account Managers by setting clear expectations • Establish and refine scalable, repeatable processes • Oversee customer health across the full Account Management portfolio • Serve as the senior escalation point for complex customer situations • Provide strategic oversight for high-value accounts when needed • Define and improve how Account Managers collaborate with cross-functional partners • Set and uphold standards for communication • Surface team-wide blockers, capacity issues, and process inefficiencies • Lead team rituals and management practices