Viatu

Role Description We're looking for a Journey Curator to own the traveller experience from the moment a booking is confirmed to long after they've returned home. You are the person who turns a great itinerary into an unforgettable journey. Working side by side with our Sales team, you shape every detail, making sure the right room is waiting, the sundowner is perfectly timed, and the surprise anniversary celebration actually lands. You're the one who spots what's missing before anyone else does, and fixes what's broken before the traveller ever knows. This is not a back-office role. You're a core part of how Viatu delivers on its promise. You'll be on the phone with lodges in the Serengeti, coordinating transfers across time zones, and sending a traveller a reassuring voice note when their flight gets rerouted, all in the same morning. It's fast. It's demanding. And when a family messages you three weeks later saying it was the best trip of their lives, you'll know exactly why. Qualifications - Outstanding written and spoken English. You write clearly, speak confidently, and adapt your tone to the audience. - Sharp attention to detail and strong self-organisation. - Comfortable owning problems end to end without being asked. - Calm under pressure, warm in every interaction. - Confident on the phone, not just behind a screen. - Digitally fluent: Google Suite, Slack, and whatever else the job throws at you. - Able to juggle competing priorities without dropping quality. - Based within ±2 hours of Central European Time, ideally based in Cape Town. Requirements - You genuinely care about getting it right, not because someone is checking, but because a half-done job doesn't sit well with you. - You thrive when things move fast and you're juggling multiple travellers, suppliers, and priorities at once. - You communicate beautifully in English — written and spoken — and you're comfortable putting together polished client-facing materials when the moment calls for it. What You'll Do - Shape every journey: Personalise and finalise itineraries alongside Sales, ensuring each trip feels considered down to the last detail. - Anticipate, don't react: Think ahead for travellers — from dietary needs to arrival logistics — so they feel looked after without having to ask. - Own supplier relationships: Coordinate directly with lodges, transport providers, and local partners. Nothing slips through. - Be the voice travellers trust: When something shifts on the ground, even outside office hours, you're the calm, capable person they hear from. By phone, not just email. - Close the loop: Manage post-travel follow-up, gather feedback, and keep the relationship alive long after the trip ends. - Contribute across the team: Pitch in on content, marketing, and social when your perspective adds value. Benefits - Go on safaris and amazing adventures for a living; someone has to test them. - Attractive travel allowances, educational trips, and special travel incentives for you and your family. - Fully remote with a decentralised team and regular meetups in Cape Town & Europe. - Opportunities for rapid career growth in a small, ambitious company. - Access to internal and external education and lifelong learning. - A direct impact on people and planet in the destinations we operate in. Process We appreciate your time and want to be fully transparent about our hiring: - Role-specific assessment you can complete in your own time. - Role-specific interview with a member of the team. - Final interview with a member of our leadership team. *Viatu is an equal-opportunity employer and values diversity. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Lead the management and development of Viatu’s supplier portfolio across accommodations, activities, car rentals, and airlines. • Ensure our product offering remains competitive, consistent, and aligned with Viatu’s standards as the company grows. • Maintain and expand key supplier relationships, oversee content accuracy across our platform, and conduct regular trainings and familiarisation trips for our teams. • Work closely with sales, marketing, customer experience, and tech to strengthen how Viatu presents and operates its travel products, ensuring a seamless link between our partners, systems, and the traveller experience. • Spearhead supplier onboarding (hotels, activities, rentals, airlines) and negotiate contracts to secure favourable terms. • Build strong supplier relationships for long-term collaboration. • Grow our product portfolio aligned with Viatu's strategy. Source new suppliers and strengthen existing partnerships at travel conferences. • Craft compelling trip offerings for our website and equip the sales team to champion our suppliers and drive sales. • Equip the Viatu team with in-depth supplier knowledge through targeted training (workshops, trips, eLearning) and collaborate with suppliers to expand the training academy. • Actively manage and optimise the supplier and destination content across our various digital outlets including the website, our quoting tool, traveller guides and training materials. • Contribute to cross-functional strategy development across marketing, product, customer experience, tech, and sales.