Vesta

• Your primary focus will be scaling and maturing Vesta’s infrastructure to support the entire mortgage market reliably, securely, and efficiently. • You’ll be responsible for building the foundational systems that power engineering velocity and platform reliability, including cloud architecture, deployment systems, observability, incident response, and internal developer tooling.

• Work generally where the product's needs are strongest • Help set guidelines and frameworks for our engineering organization • Include technical tooling and organizational growth responsibilities

• become a Vesta product expert, understanding how to test all functionality within the platform, and diligently document test cases with a high attention to detail. • work with our partner integrations team to help configure our integrations and map data across platforms. • partner with our customer implementation team to create canonical documentation around all aspects of both loan fulfillment workflows and the nuances of our product. • stay in lock step with our engineering, product, and partner teams, keeping them updated on testing and integration status. • be an indispensable part of delivering industry-changing software to our customers!

• Own full-cycle recruiting for technical roles across Engineering, Product and Design, from sourcing and screening to offer negotiation and close, ensuring the candidate experience is thoughtful and intentional every step of the way • Build sourcing pipelines for competitive engineering roles, which includes applying AI-assisted sourcing to identify passive technical talent, using tools that go beyond keyword matching to surface candidates based on skills, contributions, and project history • View the candidate experience as a craft that you are consistently refining and delivering at an exceptional level • Leverage AI tools to quickly build fluency in new technical domains (e.g., understanding a new stack or role spec), enabling credible engagement with technical hiring managers and candidates • Partner closely with EPD hiring managers to define role requirements, refine talent profiles, and build effective, consistent technical interview and candidate feedback processes. • Track and report on recruiting metrics including pipeline health, recruiting cycle patterns, and offer acceptance rate • Partner with technical leaders to develop hiring rubrics and leveling criteria for technical roles

• Your work will likely span our entire codebase, but your primary focus will be on scaling and maturing our platform to handle the entire mortgage market. • You'll be responsible for helping set the guidelines and frameworks for our engineering organization in the years ahead, including both technical tooling and organizational growth. • Working at an early-stage startup means there is a strong sense of ownership across the team. • We’re looking for teammates who care deeply about the success of the product and the team.

• You will work on a product-oriented team with a focus on building, delivering, and maintaining functionality in areas where the business needs are strongest. • You will be expected to be an owner of these product areas and use your experience to help Vesta create as much value as possible for our customers. • Working at an early-stage startup means there is a strong sense of ownership across the team. While we support flexible schedules and trust people to manage their time, there will be moments when mission-critical work requires extra effort outside of typical working hours.

• Engage with customers through Zendesk and other channels to support product questions, configuration issues, bugs, and unexpected system behavior • Perform initial investigation and troubleshooting by reviewing logs, audit history, debug tools, and other internal diagnostics to identify root causes where possible • Reproduce reported issues when they can’t be resolved through investigation alone • Triage confirmed or unresolved issues to Product and Engineering, clearly documenting the customer’s problem and observed behavior, steps taken to investigate or reproduce the issue, and relevant context or artifacts (e.g., configuration details, data files, XML) • Continuously advocate for improvements to the product, our processes, and our tooling to create a better experience for our customers and our staff • Develop deep product expertise to guide customers through specific workflows, features, and system behavior • Approach every interaction with empathy, attention to detail, and a strong commitment to improving the customer experience • Contribute to scalability by documenting product functionality and common workflows in our Help Center, identifying trends and recurring pain points across tickets, and proactively sharing insights with Product, Design, and Engineering

• You’ll work alongside full-stack engineers, bringing deep backend and systems expertise to ensure the product functionality we build is scalable and reliable. • You will be partnering closely with product and engineering teammates to design, build, and operate backend systems that directly support customer-facing features as they grow in complexity and usage. • Working at an early-stage startup means there is a strong sense of ownership across the team. • While we support flexible schedules and trust people to manage their time, there will be moments when mission-critical work requires extra effort outside of typical working hours. • We’re looking for teammates who are comfortable with that reality and who care deeply about the success of the product and the team. • You’ll be expected to take ownership of the backend and systems aspects of product features from early design through production and scale to ensure the product continues to perform reliably as the business grows.

• Lead end to end implementation projects with clients, from sales handoff through user testing and post-go-live • Manage multiple stakeholders and critical timelines • Become a Vesta product expert, overseeing the configuration and customization of the LOS • Act as a solutions consultant throughout the implementation lifecycle • Collaborate with cross-functional teams, including sales, product, design, and engineering • Develop and maintain project documentation • Build strong relationships with customer stakeholders, acting as a trusted advisor

IT Operations Specialist (contract) Location: Ireland (remote) Shift: Rotating Shift Pattern (details to be discussed) About the Role: We are seeking a highly motivated and skilled IT Operations Specialist to join our dynamic team in Dundalk. In this role, you will be working as part of a global IT Operations team. As part of the team, you are responsible for ensuring the stability, integrity, and smooth operation of Vesta’s services. You will work in a fast-paced environment, utilizing your technical expertise and problem-solving skills to maintain service stability. Responsibilities: - Monitor applications, infrastructure and networks, proactively identifying and resolving issues. - Create and respond to incidents and service requests, escalating as needed and providing timely resolution. - Utilize monitoring tools to analyze system performance and identify trends. - Collaborate with other IT teams to resolve complex issues and implement changes. - Communicate and collaborate with Vesta’s Partners to help identify and resolve issues. - Maintain accurate documentation of knowledge articles, processes, and procedures. - Identify and aid in the Implementation of automation to streamline operational tasks and improve efficiency. - Stay up-to-date with emerging technologies and industry best practices. Qualifications: Essential - Proven experience in an IT Operations role, preferably in a 24/7 environment. - Strong understanding of ITIL principles and practices. - Familiarity with Agile methodologies (Scrum, Kanban) - Experience with ITSM tools such as ServiceNow. - Proficiency in using monitoring tools such as Splunk. - Experience with troubleshooting and resolving issues in complex IT environments. - Excellent communication and interpersonal skills. Desirable - Experience with virtualization technologies (e.g., Proxmox, VMware). - Familiarity with containerization technologies (e.g., Kubernetes, Docker). - Scripting skills (e.g., Python, Bash). - Knowledge of networking concepts and protocols. - Experience with APIs (SOAP and REST). - Understanding of file transfer protocols and technologies. per hour