Valinor Enterprises, Inc.

Role Description The Valinor Hub is growing the team to support our software-focused product companies. You'll work at the intersection of customer engagement, product deployment, and operational strategy, helping our software products take root in complex customer environments and deliver measurable impact. These people will be the connective tissue between Valinor's Hub and our product companies. In this role, you'll embed with customers to understand their workflows, translate what you find into product and deployment improvements, and ensure our software is being used widely and effectively enough to matter. This is a role for people who are intellectually curious, low-ego, and energized by the challenge of making hard technology actually work for real users. What You'll Do - Meet customers where they are. - Serve as the primary point of contact between Valinor's Hub and your product company, keeping the right people informed and aligned at all times. - Go onsite with customers to understand their critical workflows, surface pain points, and identify where software can drive the most impact. - Lead training sessions and user onboarding to ensure adoption is broad and meaningful, not just technically complete. - Ensure customer needs are clearly understood and built into operational plans. - Partner with ProdCo leadership to create operational plans that line up with engineering priorities. - Look across customer requests, feedback, and recurring issues to understand what needs to be fixed, improved, or built. - Make sure the ProdCo team and Hub have a clear view of what customers need and why it matters. - Help connect those customer needs to the roadmap so the team is focused on the right work at the right time. - Identify and capture opportunities for expansion. - Grow pilots into paid work by delivering well, building trust, and showing customers where we can help next. - Navigate customer organizations to understand needs, build relationships, and identify decision-makers. - Work with other members of the Growth team to support demos, site visits, and customer conversations that move new opportunities forward. Qualifications - Strong ability to decompose complex operational problems into clear product and operational requirements. - Sharp product intuition and genuine customer empathy — you understand what makes software actually useful, not just functional. - Comfort working in ambiguous, fast-moving environments without clear direction. - A passion for operational excellence - meticulous attention to detail and a track record of just enough process to keep lean teams running. - Extraordinary judgment and composure under pressure. - Experience with programming, scripting, or data tools (e.g., Python, SQL, R) is a plus. - Willingness to travel up to 50–75% of the time. Benefits - Competitive salary, equity packages, and benefits, including health, dental, and vision insurance - fully covered for employees, 401K, development stipends, among others. - Unlimited PTO and two-week company holiday at the end of every calendar year. - Pro-mental health and pro-family company - we actually encourage employees to spend time with themselves and their families. - Fertility benefits for those just beginning that journey. - Fun work environment - we like to laugh and take care of each other, but we also deeply respect the mission in front of us.