UNIVERSITY CREDIT UNION

Role Description Delivers on University Credit Union’s core purpose of giving the university community a financial edge by providing exceptional service and support through inbound and outbound phone, video, and digital channels. The Member Services Specialist ensures each member interaction is positive, professional, and consistent with UCU’s CHAMPION values. This remote role is responsible for processing financial transactions, resolving account inquiries, promoting credit union products and services, and supporting digital banking needs while contributing to a seamless member experience. Qualifications - High school diploma or GED required - Completion of UCU certification programs post-hire - Basic understanding of credit union operations, digital banking tools, and account services - Working knowledge of financial regulatory and compliance standards - 2–3 years of customer service and sales experience, preferably in a credit union, financial institution, or contact center environment - Demonstrated ability to promote financial products and meet performance goals - Prior experience supporting members in a remote or digital service setting preferred - Excellent verbal and written communication skills - High attention to detail and accuracy in data entry and transactions - Proficient with Microsoft Office and digital platforms such as Symitar, Genesys, or similar systems - Strong organizational skills and ability to manage time independently in a remote work environment - Collaborative team player with a member-first mindset and strong problem-solving capabilities - Ability to remain calm and empathetic under pressure, while consistently delivering quality service Requirements - Must be able to clearly communicate by phone and video in a remote setting - Must be able to lift and carry up to 10 lbs occasionally - Consistent, punctual attendance and ability to meet productivity standards required - Ability to meet all remote work technical requirements and maintain a distraction-free environment Benefits - Competitive compensation - Work from anywhere options for select positions - A full 401(k) match up to 6% plus a potential additional annual profit share of up to 4% - Quarterly Gain Share awards, subject to meeting certain organization goals, with a payout of up to 10% of earnings - Employee loan discounts - Generous paid vacation, plus accrual of paid sick time, and additional discretionary floating and cultural holidays - 12 paid Holidays - Personal growth development plans tailored to each member of Team UCU - Choice of medical, dental, and vision plans, including some options that are 100% paid by the Credit Union - Complementary Basic Life and Accidental Death and Dismemberment Insurance - Complementary long-term disability insurance and Employee Assistance Program