United Alloy

Role Description The Key Account Manager is a trusted advisor to United Alloy’s customers and potential customers, exhibiting passion about delivering exceptional results. The Key Account Manager plays a role in growing relationships with United Alloy’s strategic customer accounts. The role manages strategic market, revenue, and profitability objectives. They will maintain a keen working knowledge of their customers and maintain high-level oversight to project success through alignment with colleagues. This position can be a remote position that will report out of our corporate office in Janesville, WI, Dayton, OH or Seguin, TX. What You'll Do - Customer Engagement - Build and maintain strong, long-term relationships with strategic accounts. - Serve as a trusted advisor to customers, understanding industry trends, challenges and opportunities as well as customer needs and expectations. - Represent the voice of customer within United Alloy. - Ensure proactive issue resolution and continuous improvement in service delivery. - Facilitate client visits, plant tours, and technical reviews to build trust and transparency. - Champion innovations and changes that enhance customer value. - Portfolio Oversight - Manage a portfolio of high-value accounts, including OEMs, packagers, contractors and industrial service providers, aligning customer needs with overall company strategy and revenue targets. - Act as the primary liaison between customer and internal teams to ensure seamless communication and service delivery. - Build yearly forecast plan and manage regular facilitation of forecast accuracy and scheduling in collaboration with key internal stakeholders. - Responsible for long-term demand planning as well as securing and finalizing near-term orders to meet or exceed goals. - Manage performance and health of relationships, monitoring on time delivery, quality and relationship metrics. - Key Account Development - Identify growth opportunities within existing accounts, including new projects, products or markets. - Collaborate with engineering and sales teams to develop proposals and quotes tailored to client specifications. - Lead contract negotiations and renewals, ensuring profitability and client satisfaction. - Monitor and report on market trends, analyze competitors, and growth opportunities to inform strategy as well as adjust daily tactics based on real-time insights. - Technical Collaboration - Work closely with production, quality assurance, and engineering teams to meet client technical requirements. - Translate client feedback into actionable feedback for improvements with key stakeholders. - Reporting & Analysis - Track customer KPIs such as on-time delivery, defect rates, and customer satisfaction scores. - Review results to forecast accuracy and recommend changes or alignments needed. - Provide regular performance reports and strategic insights to senior leadership. - Analyze quotes and to routinely ensure and support the long-term partnership with customers and growth of United Alloy. - Forecast demand and plan capacity for key accounts. - Sales Process and Operations - Communicate progress regularly with transparency around demand and sales activities. - Drive adoption of best practices within the sales organization to drive consistent policy and process implementation. - Create operational protocols, tools and systems to foster clarity, accountability and efficiency across the sales team. Qualifications - A bachelor’s degree in business or engineering related field. - A minimum of 5 years’ experience successfully selling fabricated products to large OEM customers preferred. - Demonstrated willingness to learn about our business and its customers, with an eagerness to continue to learn. - A highly organized and disciplined person able to prioritize and differentiate between the important and unimportant. - Passion for developing technical solutions for customer applications. - A collaborative mindset that seeks alignment cross-functionally as well as with external partners. - Valid driver’s license is required. Must have a clean MVR report. - A working proficiency with Microsoft Office Suite, including Outlook, Excel, and Word. - Adapted to working in an ERP system environment. - Ability to travel +10% of the time. - 12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional Self-Control, Resolves Conflict Directly, Positive Attitude, Respects Others, Problem Solver, and Agile. Benefits - We offer competitive starting wages, a comprehensive compensation and benefits package, and a variety of exciting perks. - Medical, dental and vision. - Generous Responsible Time Off (RTO) policy. - 401(k) with company match. - Key Employee Incentive Plan (KEIP) Bonus Structure. - Paid training. - Company paid holidays.