Unchained Labs

Role Description The Order Management Specialist will be a partner to our customers in making sure their orders receive timely attention and care with a North America and Europe focus. This role works closely with the Revenue team, Sales, Support, and Operations teams to ensure orders are processed accurately and efficiently and that we have a seamless and efficient quote-to-cash process. As scaling and automation are a large focus, this person will work closely with their manager and cross-functional departments to help drive process & systems enhancements. This position can be fully remote, hybrid, or in-person. - Ensure orders are processed in a timely, efficient, and accurate manner with a strong focus on month-end and quarter-end deadlines - Interface with customers to address order related inquiries such as availability of product, pricing, and fulfilment timing - Collaborate with sales, supply chain, and customer support teams to resolve complex order issues such as tax, tariffs, order terms and status, parts availability, and purchase order terms - Prepare quotes for internal and external customers for service, parts, and consumables - Collaborate with accounting on entering orders that assist in proper invoicing - Gather, review, and organize all documentation related to orders - Provide support to sales organization in terms of data requests for customers and order information - Ensure accuracy of transactions to maintain reliability in financial reporting - Develop and document process improvement solutions to achieve company objectives Qualifications - 3+ years of experience in order management, sales operations, or customer service in a Life Science Tools or Capital Equipment company - Experience with ERP system – NetSuite, Salesforce, and MS Office preferred - Strong interpersonal, organizational, communication, and customer service skills - Familiarity with sales contract language and terminology - Ability to solve practical problems and deal with changing variables in uncertain situations - Ability to operate in a fast-paced environment with moderate supervision - Bachelor's degree preferred Requirements - The US base salary range for this full-time position is $80,000 – $90,000. - This salary range is an estimate, and the actual base salary may vary based on the Company’s compensation practices. - This role is also eligible for our annual bonus program and comprehensive health and retirement benefit programs. Benefits - Annual bonus program - Comprehensive health benefits - Retirement benefit programs