TWAICE

• Serving as primary technical contact for US and Americas customers, building relationships with both technical and commercial stakeholders. • Supporting pre-sales alongside Sales and Solution Engineering: technical discovery, data-readiness assessments, and architecture discussions. • Leading technical onboarding: reviewing Single Line Diagrams, mapping sensor hierarchies (cell to string to rack to enclosure to PCS to system), and configuring sensor specifications in Databricks before KPI rollout. • Managing KPI rollout and validation: releasing TWAICE KPIs, and diagnosing sensor data quality issues, insufficient cycling data, and aggregation errors. • Leading performance analysis during commissioning and augmentation: interpreting capacity test results, flagging anomalies (cell imbalances, voltage spread issues, RTE gaps), and producing executive-ready outputs. • Surfacing recurring product gaps and customer feedback to Product and Engineering. • Running platform training for performance engineers, O&M leads, and asset managers. • Up to 25% travel for customer meetings and on-site visits across the Americas.