Downstream

• Ensure customers successfully adopt and gain value from the Downstream platform • Drive onboarding, adoption, and long-term growth • Partner with AEs and AMs in a pod structure to support activation, engagement, and expansion readiness • Lead customer onboarding, kickoff calls, and initial platform setup • Drive adoption, usage, and self-serve behaviors through demos and engagement tracking • Support customers through their first project/order and onboarding milestones • Conduct 30/60/90-day check-ins with enterprise accounts and maintain stakeholder relationships • Gather and communicate customer feedback to product and internal teams • Support Account Managers with operational tasks and customer requests