True Fit

• Serve as the primary point of contact for customer implementations, integrations, and ongoing technical support • Manage multiple concurrent implementation projects, ensuring milestones, timelines, and deliverables are completed on schedule • Respond to customer inquiries and technical support requests via ticketing systems, email, and virtual meetings • Partner with Engineering, Product, Customer Success, and external stakeholders to troubleshoot, diagnose, and resolve technical and implementation challenges • Provide consultative guidance by translating technical concepts into clear recommendations • Communicate project progress, timelines, risks, and resolutions to customers and internal stakeholders • Create and maintain high-quality project documentation, implementation guides, knowledge base articles, and customer-facing support resources • Stay current on product capabilities, new releases, and platform enhancements

• Build high-quality systems • Develop robust, maintainable features across front-end and back-end. • Write clean, testable, and scalable code. • Contribute to architectural discussions, offering input on patterns and best practices. • Deploy and monitor applications in modern cloud-native environments.