TricorBraun

Make our E-Commerce Team your best move ever! We’re looking for a customer‑focused and diligent Online Customer Support Representative. Why here? TricorBraun is a global packaging leader, with team members working in locations throughout the Americas, Europe, Asia, Australia and New Zealand. As North America’s largest distributor of primary packaging, we provide innovative solutions to customers from a wide variety of industries. Our customers range from innovative start-ups to the world’s most iconic brands. We put people first and live by that every day. Join us and you will be welcomed by our friendly, motivated and supportive team. Many of the products we distribute are already sitting in your home. Your role here In this role, you'll be responsible for guiding customers through online ordering, ensuring accurate and timely order processing, and serving as a key partner to both internal teams and external customers. You will be the first point of contact for online customer inquiries. You will support order accuracy, shipment coordination, and overall customer happiness. #LI-Remote Your experience and background - Experience in customer service, ecommerce support, and/or order management. - Strong written communication skills and a polished, customer‑forward approach. - Familiarity with ERP and CRM systems; Microsoft Dynamics experience. - Ability to balance multiple priorities with accuracy, urgency, and attention to detail - Understanding of order processing, logistics, transportation coordination, or related workflows. - Experience working with Sales, Operations, Production, Logistics, and Customer Service teams. - Comfortable assisting customers with online ordering systems and resolving issues. - Strong problem‑solving abilities with good decision-making for customer concern when needed. - Track record of being organized and can meet time‑sensitive deadlines in a fast‑paced environment. What you can expect from us Because we’re a well-known and respected leader in packaging, we have many opportunities here. We’ll get you started with an exceptional training program providing classroom, online, and hands-on work with colleagues. There’s always someone to answer any questions and ensure you’re getting the right information you need to excel. And the compensation and benefits are what you should expect from a people-first company. - Competitive compensation packages - Comprehensive benefits in medical, dental, and vision insurance - Retirement plan with employer match - Paid time off plus holidays - Tuition reimbursement, and much more We are proudly an equal opportunity employer and will consider all applications.

• Support the build and implementation of sales approaches, workflows, and resources that improve Commercial Sales efficiency • Identify, document, and implement standard methodologies that drive consistency, efficiency, and measurable sales performance • Lead the ongoing management, optimization, and adoption of the current Sales CRM platform • Partner with Commercial Sales leadership to align CRM functionality with sales workflows, client engagement, and reporting needs • Drive continuous improvement through process refinement, performance insights, and feedback from the field • Enable clear, effective communication across Commercial Sales by improving tools, data visibility, and process clarity • Serve as a key liaison between sales, operations, and other internal partners to ensure alignment and execution