Tri-State Enterprises

Company Overview  Driven Distribution Group is the holding company of Tri-State Enterprises, Inc. and Chicago Parts & Sound, LLC. As a leading automotive aftermarket distribution company, Driven Distribution Group is committed to delivering exceptional service, operational excellence, and strong partnerships with our customers, suppliers, and employees. We are building a high-performance culture grounded in our Core Values: Do the Right Thing, Reach for Greatness, Initiate Positivity, Value Teamwork, and Embrace Feedback—which guide everything we do.  Position Summary  The Senior Inside Sales Representative – Diesel & Accessories is responsible for delivering exceptional customer service and product expertise to both retail and commercial customers. This role combines technical knowledge of diesel parts with a deep understanding of accessories, providing tailored recommendations and efficiently managing the sales process. This individual plays a key role in driving revenue, customer loyalty, and team support.  Key Responsibilities  - Manage inbound and outbound calls with existing and prospective customers to drive sales of both diesel parts and accessories.  - Provide technical guidance and product knowledge to assist customers in selecting appropriate parts and complementary accessories.  - Develop and maintain strong relationships with customers, focusing on retention and account growth.  - Accurately process customer orders, returns, and exchanges in the system.  - Identify and act on upselling and cross-selling opportunities.  - Collaborate with the purchasing team to monitor inventory levels and address availability issues.  - Implement strategic category plans to drive profitable sales growth and improve GMROI performance  - Assist in developing and maintaining optimal product assortments, pricing strategies, and promotional plans  - Monitor vendor fill rates and resolve issues impacting in-stock goals and inventory health  - Execute product lifecycle activities, including new item set-up and discontinued item disposition  - Collaborate with the Pricing department to establish competitive pricing strategies  - Negotiate supplier costs and secure funding to support programs and promotions  - Assist with marketing programs in partnership with vendors and internal teams, including promotional execution and performance analysis  - Forecast and monitor category sales, margin, and inventory to drive key performance outcomes  - Maintain strong organization and multitasking capabilities in a fast-paced team environment  - Stay current on product lines, market trends, and competitive offerings.  - Meet or exceed individual and team sales goals and KPIs.  - Resolve customer issues in a timely, professional, and satisfactory manner.  - Document all customer interactions in the CRM system.  - Perform other duties as assigned.  Required Qualifications  - High school diploma or equivalent  - 3+ years of inside sales or retail experience in the automotive aftermarket industry  - In-depth knowledge of diesel parts, automotive accessories, and general automotive systems  - Experience in category management, vendor relations, pricing, or a related function  - Demonstrated skills in supplier negotiation, pricing strategy, and cross-functional collaboration  - Strong communication, interpersonal, and customer service skills  - Proficiency with point-of-sale systems and basic computer software  Preferred Qualifications (Not Required)   - Bilingual (English/Spanish)  - Experience with CRM systems and automotive diagnostic tools  Core Competencies  - Customer Focus  - Product & Technical Expertise  - Sales and Negotiation  - Communication  - Problem Solving  - Teamwork  Work Environment and Physical Demands  This position is based in a professional office environment and involves extended periods of sitting at a desk while using a computer and other office equipment. Employees are regularly required to communicate clearly, sit, stand, walk, and use their hands to operate technology. Strong visual acuity is essential for reading product details, using a computer, and identifying automotive parts. Noise levels are generally moderate but may increase during peak periods or when accessing warehouse areas.  Additional Requirements  - Candidates must meet employment eligibility requirements as established by U.S. federal law.  - Employment is contingent upon a conditional offer and the successful completion of a background check and, where permitted by law, a drug screening.   Compensation & Benefits  Driven Distribution Group offers competitive pay and a comprehensive benefits package, including:  - Health, dental, and vision insurance  - Flexible Spending Accounts   - Basic Life and Accidental Death & Dismemberment (AD&D) Insurance  - Voluntary Life and AD&D Insurance  - Short-Term Disability (STD)   - Voluntary Benefits  - Paid Parental Leave  - Employee Assistance Program   - Employee Referral Program  - 401(k) with company match  - Paid time off (PTO), sick leave, and holidays  - Employee discount program for auto parts and accessories  Reasonable Accommodations  Driven Distribution Group is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.  Other Duties  This job description highlights the primary responsibilities of the role but is not intended to cover every task. Duties, responsibilities, and activities may be adjusted from time to time to support business needs, consistent with applicable laws.  Equal Employment Opportunity  We are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. Employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by law. We are committed to providing a workplace that is inclusive, respectful, and supportive for all employees.  Texting Privacy Policy and Information: - Message type: Informational; you will receive text messages regarding your application and potentially regarding interview scheduling. - No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. - Message frequency will vary depending on the application process. - Msg & data rates may apply. - OPT out at any time by texting "Stop".