Traver Companies

Role Description At XPS Solutions providing a helpful, friendly, and kind experience is what we do for our clients and their callers. The ideal candidate for the role of Client Experience Manager will work directly with multiple clients who typically reach out for support via Email, Telephone, or Video Meetings; while also working directly with multiple internal departments using Microsoft Teams, email, call and in person meetings. This is a fun and fast-paced environment with multiple client requests and we've had internal promotions that have created an open position! The person who is the best fit for this role will be someone who is happy when their clients are happy. Qualifications - High School Diploma / GED - Associates Degree preferred or equivalent experience in related field. - Knowledge of Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) required. - Must be able to speak and read English clearly, professionally, and fluently. - Bilingual preferred, but not required. - 2-5 plus years in customer service role. - 3-5 plus years of Account Management required. - Self-storage experience preferred, but not required. - Working with a PC and able to navigate multiple screens simultaneously. Requirements - Helpful, friendly and kind - Reliable/dependable - Goal oriented - Organized - Detailed - Problem solver Benefits - Vacation and Sick pay accruals - Medical, Dental and Vision Plans - Company paid Life Insurance with option to enroll in additional Voluntary Life - Short/Long Term Disability - 401(K) with matching

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description At XPS Solutions, our mission is simple: help self-storage operators succeed with innovative solutions, while delivering a tenant experience that’s truly helpful, friendly, and kind. We’ve been in the self-storage industry for over 25 years, supporting thousands of facilities through customer service and remote management solutions powered by strong processes and modern technology. We believe in Making Experience Matter - the tenant’s, the clients, and yours. If you bring self-storage experience and take pride in doing things the right way, we’d love to put your skills to work in a role that makes a real impact every day. About the Role: - The remote manager is the first point of contact for current and prospective self-storage customers. - Their mission is to assist the storage customer through the entire life cycle of their storage experience. - From securing the rental to taking payments and solving customer issues, the remote manager performs the standard functions of an on-site manager, but remotely. - They will use technology integrations to manage multiple locations, and provide excellent integrity and communication to our clients. Working on campus: - Building relationships with co-workers. - Access to a fully-stocked cafeteria. - “Phone booths” available for use during breaks to have private conversations. - All the equipment necessary to perform the job. - Face-to-face time with coaches. Working from home: - Provide your own equipment, a webcam for training. - Have reliable internet. - Have a quiet place to work with no distractions. - Regular check-ins with your coach. - Participate in virtual team-building events. - Can wear yoga pants all day if you like. Requirements - 2 Years Minimum Onsite Self-storage experience required. - Bilingual is required (Spanish/English). - 2 years minimum in customer service role. - Excellent verbal and written communication. - Utilize excellent spelling and grammatical skills to relay written messages as necessary. - Ability to work in a fast-paced environment. - Ability to multi-task and possess active listening skills. - Must be able to speak and read English clearly, professionally, and fluently. - High School Diploma. - Associate degree is a PLUS. - Call Center Experience is a PLUS (inbound/outbound). - Experience working with a PC and be able to navigate multiple screens simultaneously. Compensation/PAYROLL SCHEDULE - Base pay starts at $20 per hour. - Additional Performance BONUS Pay $$$ EACH MONTH. - Semimonthly - check dates 15th and Last day of the month. - 1st - 15th is paid on the last day of that month. - 16th - last day of the month is paid on the 15th of the following month. Benefits - Paid Training! - Vacation and Sick pay accruals. - Medical, Dental and Vision Plans. - Urgent Care Membership. - Company paid Life Insurance with option to enroll in additional Voluntary Life. - Company paid LTD with option to enroll in Voluntary STD. - 401(K) with matching opportunity. - Get paid the NEXT DAY for hours worked!