TOTE Maritime

• Serve as a primary point of contact for customer inquiries, shipment updates, and service requests • Build and maintain strong customer relationships through proactive communication • Provide accurate and timely information regarding shipments, delays, and service concerns • Respond to customer inquiries via phone, email, and other communication channels • Deliver a professional, responsive, and customer-focused experience • Investigate and resolve customer concerns in a timely and professional manner • Collaborate with operations, dispatch, and leadership teams to identify solutions • Escalate service issues when appropriate while keeping customers informed throughout the process • Maintain accurate documentation of customer interactions and resolutions • Monitor shipment activity and freight movement • Assist with shipment tracing and delivery follow-up • Coordinate with dispatch, drivers, and operations teams to support customer needs • Maintain accurate customer records and shipment information • Support billing, documentation, and service-related inquiries • Identify opportunities to improve the customer experience • Communicate customer feedback and trends to leadership • Participate in training and process improvement initiatives • Support a culture of teamwork, accountability, and service excellence