TopBloc

Role Description Everforth TopBloc is looking for a Help Desk Coordinator (non-exempt) who is passionate about working in a collaborative environment and has the ambition to be a driver for success. Qualifications - Minimum of a Bachelor’s Degree (required) - Ability to manage multiple projects and initiatives simultaneously (required) - Experience with data analytics (preferred) - Experience with ticket management tools - ServiceNow (preferred) - Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel - Passion for exceptional customer service and customer collaboration - Strong communication skills, both written and oral - Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust - Good problem solver with ability to consider alternative and diverse perspectives Requirements - Intake for all Help Desk issues and ticket management - Serve as the initial point of contact for clients seeking technical assistance through ticketing system - Develop and distribute reports and analytics on ticket volume/trends - Assist in delivery of high-quality solutions internally across multiple departments - Configure and troubleshoot ticketing system issues - Act as the subject matter expert for all things ZenDesk and/or ServiceNow - Lead ZenDesk/ServiceNow Orientation for new hires - Maintain ZenDesk/ServiceNow homepage - Report breached security incidents to IT - Create/maintain department slack notifications as requested - Make configuration updates/changes to ZenDesk/ServiceNow to support evolving business needs - Maintain Help Desk internal knowledge base confluence Benefits - Fast-paced and result oriented work culture with competitive base salary - Health, Dental, Vision, Disability, and Basic Life Insurance coverage - Additional voluntary life insurance available - Paid Parental Leave & Pregnancy Related Medical Leave - Generous paid sick leave - Unlimited PTO - Monthly wellness/gym subsidy - Monthly phone subsidy - 401 (k) and ROTH retirement savings plan with matching - Employee Assistance Program - Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings - Adoption Assistance

Role Description We are looking for a Workday Associate Project Manager who is passionate about working in a collaborative environment and has the ambition to be a driver for success. Qualifications - Workday Consulting Certification (Required) - 1+ years' SaaS project management and/or software implementation consulting experience (Required) - Bachelor’s degree, preferable in Human Resources, Computer Science, Accounting/Finance, Computer Engineering, or related IT/Business discipline; or equivalent experience (Required) - Advanced knowledge of Microsoft Office Suite, particularly Microsoft Excel and PowerPoint programs (Required) - Workday HCM, Payroll, or Workday Financials certification/experience (Preferred) - Experience using Smartsheet (Preferred) - Excellent organization, attention to detail, time management, business development and communication skills - Consulting experience either as an internal Workday consultant or with a consulting/software company is preferred Requirements - Manage the implementation of multiple Phase X, Post Production, Managed Service projects and initiatives simultaneously in a fast-paced environment - Demonstrate competency in the Workday HCM, Payroll or Financials product suite - Work with Everforth TopBloc consultants to ensure projects are properly staffed and planned - Assist in the sales cycle including but not limited to gathering requirements and helping with SOWs - Work with the clients project managers to identify/resolve all issues that could impact project scope and/or time frames - Assist in the transition of the customer from professional services to product support - Work with clients on Workday best practices - Interact with colleagues, managers and clients face to face - Adapt to job requirement changes as the department grows - Attend Workday Certification - Travel 25%-45% at client request Benefits - Fast-paced and result oriented work culture with competitive base salary and quarterly bonuses - Health, Dental, Vision, Disability, and Basic Life Insurance coverage - Additional voluntary life insurance available - Paid Parental Leave & Pregnancy Related Medical Leave - Generous paid sick leave - Unlimited PTO - Monthly wellness/gym subsidy - Monthly phone subsidy - 401 (k) and ROTH retirement savings plan with matching - Employee Assistance Program - Company sponsored volunteer opportunities, LinkedIn Learning access, company and team outings - Adoption Assistance

• Work directly with clients to implement Workday Payroll technology solutions into their business environments of increasing complexity levels with experience • Deliver high-quality Workday solutions across multiple industries to meet clients’ business needs of increasing complexity levels with experience • Define, build and implement HR processes and structure, in alignment with client’s business objectives and needs, enhancing clients’ experience and value of the Workday software of increasing complexity levels with experience • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level) • Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)

• Work directly with clients to deliver high-quality Workday HCM solutions across multiple industries to meet, enhance and optimize the client’s business needs • Work directly with clients, solving Workday HCM issues as they arise • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization • Assist with internal initiatives, as assigned, designed to improve the team, department or company • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level) • Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)

• Work directly with clients to implement Workday Human Capital Management technology solutions into their business environments of increasing complexity levels with experience • Deliver high-quality Workday solutions across multiple industries to meet clients’ business needs of increasing complexity levels with experience • Define, build and implement HR processes and structure, in alignment with client’s business objectives and needs, enhancing clients’ experience and value of the Workday software of increasing complexity levels with experience • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level) • Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)

• Work directly with clients to deliver high-quality Workday Time Tracking and Absence solutions across multiple industries to meet, enhance and optimize the client’s business needs • Work directly with clients, solving Workday Time Tracking and Absence issues as they arise • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization • Assist with internal initiatives, as assigned, designed to improve the team, department or company • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level) • Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)

• Work directly with clients to implement Workday Financials technology solutions into their business environments of increasing complexity levels with experience. • Deliver high-quality Workday solutions across multiple industries to meet clients’ business needs of increasing complexity levels with experience. • Define, build and implement financial processes and structure, in alignment with client’s business objectives and needs, enhancing clients’ experience and value of the Workday software of increasing complexity levels with experience. • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization. • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level). • Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level).

• Work directly with clients to deliver high-quality Workday Integration solutions across multiple industries to meet, enhance and optimize the client’s business needs • Work directly with clients, solving Workday Integration issues as they arise • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level)

• Work directly with clients to implement Workday Integration technology solutions • Deliver high-quality Workday solutions across multiple industries to meet clients’ business needs • Define, build and implement HR processes and structure, in alignment with client’s business objectives and needs • Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization • Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level) • Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level)

Role Description Everforth TopBloc is looking for a Consultant II, Senior, Principal or Managing Workday Time Tracking and Absence Consultant (experience level will determine job title) who is passionate about working in a collaborative environment and has the ambition to be a driver for success. Qualifications - Workday Time Tracking Certification - Workday Absence Certification - 1+ years experience implementing Workday Time Tracking and Absence configurations for customers of all sizes, of increasing complexity levels - 1+ years experience in gathering requirements, design, prototype, and testing of Workday Time Tracking and Absence solutions according to customer requirements - Knowledge in Absence Plans, Time Entry Templates, Time Calculations, Time Entry Codes, Eligibility Rules, Accrual Calculations, Business Processes, Custom Reports, Calculated Fields, and EIBs - Passion for exceptional customer service and customer collaboration - Ability to manage multiple projects and initiatives simultaneously - Strong communication skills, both written and oral - Ability to interact and collaborate effectively with clients and co-workers in a positive manner that engenders confidence and trust - Good problem solver with ability to consider alternative and diverse perspectives customer expectations - Ability to travel 25-45% Responsibilities - Work directly with clients to implement Workday Time Tracking and Absence technology solutions into their business environments of increasing complexity levels with experience - Deliver high-quality Workday solutions across multiple industries to meet clients’ business needs of increasing complexity levels with experience - Define, build and implement HR processes and structure, in alignment with client’s business objectives and needs, enhancing clients’ experience and value of the Workday software of increasing complexity levels with experience - Actively participate in internal training updates and opportunities to share one’s skills and learnings with others within the organization - Manage a team of consultants, guiding them through their Workday/professional development and handling escalations (Manager Level) - Utilize Workday experience and knowledge to develop sales material and scope projects as needed by the sales team (Senior/Principal Level) Physical Requirements - Prolonged periods of sitting at a desk and working on a computer Benefits - Competitive Base Salary with commission opportunities - Health, Dental and Vision Insurance - Long and Short-Term Disability - Life Insurance - Vacation and Holiday Pay - Registered Retirement Savings Plan - Training and Advancement opportunities - Birthdays Off - Philanthropic Opportunities - Referral Program - Partial Gym Membership Paid - Team Building Events