TLD - IT & AV Solutions Provider

Role Description We are seeking innovative, customer-focused people to join our team! Our offices are located in Richmond, BC, but we are open to offering this position remotely for the right candidate. We currently have an opportunity for: Audio Visual Designer The responsibility of this role is to be a lead senior designer for our commercial projects. This includes: - Providing support to the sales team and our AV team to design, price, and develop solutions for our clients. - Gathering customer requirements and designing solutions. - Interfacing with clients to determine their needs and provide solutions. - Ensuring satisfaction to the client, deliverability of the solution, and profitability of that design. - Supporting programming in-house when possible. - Guiding TLD in becoming more capable in design implementation. Additional responsibilities include: - Preparing detailed designs for implementing or upgrading complex systems. - Delivering designs on time, within the project budget, and maintaining high quality. - Producing and providing documentation for Statements of Work (SOW), design submittals, project proposals, and project design updates. - Supporting TLD Account Managers and Management in presales activities. - Providing research and input for project proposals and opportunities. - Maintaining well-organized client files, technical journals, and other job-related reports and communications. - Consulting with the service team and contractors to ensure efficient and accurate deployment of designs. - Conducting regular on-site quality checks of designs being implemented. - Supporting the service team and contractors to ensure correct installation and deployment of designs. - Coordinating with sales, services, and operational divisions of TLD to ensure timely delivery of technical support and services. - Tracking activities accurately and promptly using TLD's tools and procedures. - Attending and participating in seminars, trade shows, and other educational opportunities as required. - Being available for out-of-town travel to meet or provide support and services to clients. - Working consistently to improve TLD’s relationship with clients. - Participating in vendor training as required. - Maintaining company ticketing and project update tools promptly. - Actively participating in ways to improve AV projects and implementations. Qualifications - Excellent written and verbal communication skills. - Strong AV design capabilities and able to design a wide range of AV solutions. - Meticulous in designing, integrating, deploying, and testing systems. - Simplifies and breaks down complex problems into practical solutions. - Strong document management skills for scope of work, proposals, and design/programming files. - Effectively prioritizes work and manages multiple design projects concurrently. - Adapts easily to change. - Strong analytical and strategic thinking skills. - Works quickly and accurately under pressure. - Collaborates effectively with all levels of staff internally and externally. - Supports proposal development with a focus on resource utilization, manufacturer products, and project costs to maximize profitability. - Communicates on both technical and business levels. - Works independently with little direction and effectively as a team member on larger projects. - Brings solutions to problems rather than just raising issues. Requirements - Completion of a bachelor level degree program in Engineering, Science or Applied Science (Computing) or an equivalent combination of skills and experience. - 5+ years of experience working in the AV channel in a similar capacity. - Experience in design, deployment, and pre-sales are desirable. - Understands areas of AV infrastructure and application deployment. - Design skills with products TLD sells and supports. - Knowledge and experience implementing current AV solutions TLD sells. - Knowledge and experience integrating AV systems into client’s network. - Programming certifications. - Security concepts experience. - Creating drawings using current design programs such as Visio or AutoCAD. - History with programming, programming designs, and deployments. - Foundational and core system certifications in Crestron/Extron and other AV industry standard programming and technologies. - Understanding of audio fundamentals, capable of setup, configuration, and troubleshooting of DSP. - Must have demonstrated technical leadership and organizational abilities. Benefits - Comprehensive medical, dental, prescription drug, and vision coverage for you and your family. - Employee Discount Program. - Ongoing In-House Training & Education Courses. - Employee Family Assistance Program. - Employee Recognition Program. - Employees will be scheduled 40 hours per week with flexibility to work evenings and weekends to meet project requirements/timelines.