Tiffany & Co

Title: Client Advisor, Part-Time, Square One Mall Location: Mississauga Canada Job Description: At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future. Overview: We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery. Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better. At Tiffany, we uphold the highest standards and live our values in our day-to-day work. Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence. As a Tiffany Client Advisor you will: - Hold the critical position of embodying the Tiffany brand in each client interaction using the Tiffany touch; your own flair for making each client’s experience extraordinary. - Be an excellent communicator and brand ambassador. Your passion for Tiffany is conveyed in every conversation and an entrepreneurial spirit is prevalent in all that you do. - Develop client relationships and exceed commercial targets through the love of building your own business by developing client relationships and exceeding sales plan - Foster a clienteling culture, encourage an entrepreneurial spirit, reinforce client development to grow outreach business. Sales: - Deepen the relationship with our clients to drive lifetime loyalty and spend. - Consistently achieve or exceed monthly, quarterly, and annual store commercial targets. - Capture client data. Cultivate new and existing client relationships. - Deliver a significant portion of sales through repeat client business. - Identify innovative ways to grow your business through delivering elevated client experience in each client appointment - Drive business through key product pillars. - Convert clients through curiosity and discovery daily Service: - Elevate in store experience by consistently delivering memorable moments to every client. - Demonstrate passion as a Tiffany brand ambassador during every selling ceremony using the Tiffany Touch, your personal touch. - Demonstrate Client Experience Behaviors identified within the NPS program. Embrace/Leverage client feedback to elevate every in-store experience to a memorable event - Execute best practices by optimizing hospitality and store amenities to create unique experiences and act on Net Promoter Score (NPS) performance and client feedback. - Connect with your client’s wardrobe to ‘style them’ Experience Required: - Experience in retail or luxury retail or relevant client-related experience (e.g., hospitality). - Proven track record in achieving Commercial results. - Ability to connect with the client - Flexibility to work non-traditional hours, including days, nights, weekends, and holidays. - Ability to work with a diverse client base. - Proficiency with Point of Sales (POS) systems, client tracking systems and Microsoft Outlook/email. - Must have authorization to work in the United States or in the country where the position is based. Desired: - A college/university degree. - Proficiency in multiple languages. The hiring range for this position is $20.57 - $27.83. The rate of pay offered will be dependent upon candidates’ relevant skills and experience. This role is also eligible for sales commission.