Thuma

• Address customer inquiries promptly and accurately within our SLA. • Deliver an unparalleled 6-star customer experience through various channels, such as email, phone, and social media. • Track order statuses, resolve service issues, and coordinate with shipping carriers as needed. • Collaborate with cross-functional teams to find solutions and exceed customer expectations. • Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement. • Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions. • Meet individual and team goals and metrics weekly. • Report emerging issues or problems to the CX team manager.