Think Onward

Role Description We are seeking an exceptional Executive Support Lead & Business Operations professional who thrives in a dynamic environment and is motivated by the opportunity to contribute across multiple areas of the business. This role is instrumental in enabling the CEO and Leadership Team to operate effectively, ensuring priorities are well-coordinated and execution runs smoothly across the organization. The position will begin with a focused scope centered on executive support, with a clear path to expand into broader operational responsibilities as the individual builds context, trust, and readiness. What You’ll Do - Executive Support & Prioritization - Manage the CEO’s complex calendar, ensuring strategic prioritization of time, alignment with organizational goals, and coordination of meetings with other top industry executives. - Oversee all travel logistics and expense management for the CEO with efficiency and discretion. - Proactively manage the CEO’s inbox and correspondence, ensuring timely responses and appropriate escalation and closure of critical matters. - Anticipate the CEO’s needs and emerging needs of the team and stakeholders, identify potential conflicts or risks, and proactively develop action and contingency plans. - Track and manage CEO’s and your own critical and urgent tasks to ensure triage, escalation, and closure on a timely basis, ranked on urgency and impact. - Board & Executive Governance - Coordinate and facilitate all Board of Directors engagements, including scheduling, logistics, and preparation of high-quality, engaging materials. - Partner with the CEO to lead and manage end-to-end execution of monthly Executive Committee meetings and quarterly Board meetings, ensuring alignment on priorities, progress, and outcomes. - Drive the development of high-quality materials—including polished pre-reads—delivered in advance of Board and executive sessions. - Coordinate content inputs from across the Leadership Team and individual contributors ensuring adequate lead time and review time to avoid last-minute delivery. - Strategic & Operational Enablement - Prepare and synthesize information and prepare agendas focused on key decisions, creating space for discussion and decisions for executive discussions. - Capture key insights, decisions, and action items from high-impact meetings, ensuring disciplined follow-up and timely execution across the organization. - Provide strategic support to the CEO and leadership team on operational priorities, helping drive execution timelines and organizational alignment. - Co-own Leadership Team agendas, ensuring focus on critical priorities and effective use of executive time in weekly and quarterly forums. - Stay ahead of events calendar, identifying, scoping, directing, and delivering work products needed to support upcoming engagements and events. - Cross-Functional Collaboration - Partner closely with HR, Finance, and Delivery teams to spot improvement opportunities and streamline workflows to improve operational efficiency. - Support executive leadership with preparation of reports, presentations, and key documents for internal and external audiences. - Confidentiality & Judgment - Handle highly sensitive and confidential information with the utmost discretion and professionalism. - Apply sound judgment and deep understanding of company operations, policies, and leadership priorities to support decision-making and execution. Qualifications - 5+ years of progressively responsible experience supporting senior executives, ideally in a high-growth or dynamic environment. - Strong understanding of business operations and administrative functions. - Advanced proficiency with Microsoft Office and collaboration tools (Outlook, PowerPoint, Excel, Word). - Knowledge and experience leveraging GenAI tools like Microsoft Copilot 365. - Exceptional organizational and time management skills. - Meticulous attention to detail paired with a proactive, solutions-oriented mindset. - Excellent written and verbal communication skills. - Demonstrated initiative and sound judgment. - Continuous improvement mindset. - High level of discretion and integrity. - Collaborative and adaptable work style. Requirements - Full-Time - 5-10% Travel expected