The Spot

• Craft tailored change enablement strategies that align with client business goals and culture. • Serve as a trusted advisor to clients, helping them navigate the "people side" of technical change. • Facilitate dynamic user training sessions and workshops that empower teams to embrace new tools. • Analyze key performance indicators (adoption rates, engagement) to refine strategies and demonstrate impact. • Mentor internal Sercante teams on change best practices to elevate our collective delivery. • Advance our reputation as industry leaders in Change by developing innovative new offerings that will enhance our toolkits and cement our status as trusted, best-in-class partners to our clients. • Champion thought leadership by contributing to blogs, events, and industry discussions.

• Leading deep-dive sessions to uncover pain points • Designing comprehensive "Vision Maps" • Identifying friction in the customer lifecycle • Partnering with Technical Architects • Authoring compelling strategy decks • Owning the delivery of high-impact sessions

• Within 90 days, you have built deep rapport with your initial clients and are confidently managing their project deliverables and roadmaps. • By month 6, you have successfully delivered multiple projects on time, resulting in measurable improvements in client platform adoption. • Within your first year, you are recognized as an indispensable extension of the client’s team, driving retention and identifying new opportunities for their growth.

• Guide the client relationship by acting as a proactive partner and primary advisor for their Salesforce strategy and execution. • Translate client business objectives into technical requirements, ensuring every solution we build has a clear purpose. • Build and configure declarative solutions within Sales and Service clouds to automate workflows and improve efficiency. • Collaborate as a core member of a project team to lead CRM and declarative solution deliverables, while supporting the project lead with system execution, coordination, and client-facing activities. • Lead business process reviews to uncover pain points and design the future state of a client’s environment. • Empower client teams by leading training sessions and creating documentation that makes the complex feel simple. • Collaborate with the broader Sercante team to peer-review solutions and share knowledge that levels up the entire agency.

• Architect end-to-end Marketing Cloud solutions that align perfectly with client business objectives. • Own the client relationship, serving as the primary trusted advisor for strategy, execution, and troubleshooting. • Build sophisticated automations and personalized customer journeys using your technical toolkit. • Orchestrate project delivery by managing hours, budgets, and resources to ensure seamless execution. • Analyze performance metrics to proactively recommend optimization strategies that boost client ROI. • Empower client teams by developing documentation and leading training sessions on new configurations.