Therapy Partner Solutions Holdings

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves leading, standardizing, and optimizing all front-office and patient access functions across the organization. - Ensure exceptional patient experience while driving operational efficiency, revenue integrity, and staff performance in a healthcare environment. - Oversee registration, scheduling, intake, insurance verification, authorization workflows, patient communication, and front-office staffing models across one or multiple locations. - Lead, coach, and develop front office managers, supervisors, and staff. - Establish clear performance expectations, KPIs, and accountability. - Build scalable staffing models aligned with patient volume and clinic growth. - Drive a culture of professionalism, service excellence, and continuous improvement. - Ensure a consistent, high-quality patient experience from first contact through check-in. - Optimize scheduling practices to improve access, reduce wait times, and maximize provider utilization. - Oversee patient intake, registration accuracy, and front-desk workflows. - Implement patient communication standards (calls, texts, reminders, follow-ups). - Partner with billing and finance teams to ensure clean handoffs and minimize denials. - Oversee insurance verification, authorization processes, and eligibility workflows. - Monitor front-office driven revenue leakage (missed authorizations, incomplete intake, errors). - Use data and reporting to drive improvements in collection rates and visit conversion. - Develop and enforce standard operating procedures (SOPs) across all locations. - Identify inefficiencies and implement scalable solutions. - Lead front-office related system implementations and optimizations (EMR, scheduling, intake tools). - Support new clinic openings, acquisitions, and operational integrations. - Work closely with clinical leadership to align schedules, staffing, and patient flow. - Partner with HR on hiring, onboarding, and training of front-office staff. - Collaborate with marketing and referral teams to support growth initiatives. - Serve as a key operational voice in leadership meetings. Qualifications - 5+ years of healthcare operations experience with direct front-office oversight. - 3+ years in a leadership or management role. - Strong understanding of patient access, scheduling, and insurance workflows. - Proven ability to lead teams across multiple locations. - Experience working with EMRs and practice management systems. Requirements - Travel required. - Multi-site outpatient healthcare experience (PT, OT, medical practice, ASC, etc.) preferred. - Experience scaling operations or supporting growth initiatives preferred. - Strong data and reporting skills preferred. Benefits - Medical/Dental/Vision insurance. - 401K with 50% employer match up to 6% per check. - Paid holidays. - Paid time off. - Full-time benefit options start at 30 hours per week. - Company-paid employee life insurance. - Voluntary life insurance options. - Short and long-term disability options. - Employee assistance program. - Professional Development. Company Description Therapy Partner Solutions is a physical therapist-owned company providing solutions across the full continuum of care settings. Our mission is to provide best-in-class expert therapy solutions while delivering the highest quality care in a cost-effective and time-efficient manner for our partners, clients, and patients. - We partner with and help private practice outpatient clinics, health systems, hospitals, and home health organizations provide best-in-class therapy services to their patients. - To ensure excellence is maintained along every facet of the therapy business value chain, Therapy Partner Solutions TM pulled together best-in-class companies recognized for their excellence in: - Private Practice Solutions - Multi-Setting Management Solutions - Compliance - Billing and Collections - Talent Acquisition Solutions - Operational Optimization - Finance - Administrative Processes - Marketing - Human Resources