The Queen of Ops

• Communicate directly with clients, understand their goals create clear objectives to help them reach their targets • Lead client calls on a weekly/biweekly basis and expertly communicate relevant information to ensure alignment and satisfaction throughout the partnership • Employ a breath of marketing knowledge in order to distill client's actual needs and the best method to meet them • Monitor client accounts to ensure that they are achieving the best return on investment • Build a strategic vision for each account and spearhead the efforts to complete each objective • Expertly manage a book of business of 5-7 clients seamlessly • Be a go-to decision maker and problem solver in order to provide quick solutions for problems as they arise • Work closely with Senior Strategists, Project Managers, Implementors, and Creatives to provide the best digital solution to client challenges • Keep a pulse on all client accounts and work diligently to provide outstanding service and capitalize on opportunities for upsell • Brainstorm strategy, performance, and creative ideas with the internal team • Stay up to date on digital marketing trends to be able to provide innovative and effective approaches to client marketing needs