The Social Hub

Role Description You are co-responsible for the daily operations and guest experience within the Service Hub. This includes driving guest satisfaction and commercial results via our various contact channels for all our locations and all our products/experiences. You have an open mindset and are always available with a friendly (digital) smile to meet the needs of TSH communities and the questions of random strangers. This is next-level guest services/support: together with your co-team members, you are the TSH specialist and first point of contact for our guests. You love to connect, engage, and recognize our guests. You make every interaction a memorable one. It is because of you every guest will become a raving fan of TSH! Qualifications - At least 1 to 2 years of relevant work experience in customer service (hospitality is a plus). - Fluent (verbal and written) in English and one of the following languages: Italian, Dutch. - Ability to stay calm in stressful situations. - Extremely guest and service-oriented. - Flexibility and adaptability based on business needs (e.g., working weekends and bank holidays). - Positive can-do attitude and an absolute team worker. - Organized with a high level of attention to detail, multi-tasking, problem-solving skills, and a hands-on mentality. - Sales driven and commercially aware. - Living in the Amsterdam area or willing to relocate at your own expense. Requirements - Responsible for the support of the guest-experience via various channels to ensure all guest needs & expectations are met & exceeded. - Execute all processes that involve guest requests, reservations, administrative tasks, and privacy requirements. - Work with our Hotel Management Systems (Mews), Salesforce, and other main systems. - Advise guests about the services and products TSH has to offer. - Pro-actively recognize our community & build direct relations with everyone. - Respond to inquiries via email, telephone, and other channels regarding reservations, hotel information, and guest concerns. - Resolve guest challenges & complaints quickly and efficiently to maintain guest satisfaction and quality of service. - Drive guest experience and commercial results; reach/overperform on set KPIs. - Indicate/seek (new) guest experience opportunities. - Understand how to help members & guests make the most of their experience by making the right upsell and cross-sell recommendations. Benefits - The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities. - Not just another hotel - a game-changing innovator, challenging every convention and defining the future. - The chance to learn and grow in your role with the potential for future growth. - Opportunity to work for a Certified B Corp® company that balances profit with positive impact. - Awesome discounts on all properties in Europe for you, friends, and family! - The freedom to work remotely or come to the office – whatever suits you best! - A wonderful workplace full of events, fun-loving colleagues, and other amazing salary and benefit offerings.

Role Description As our Business Development Manager, you drive the growth and expansion of TSH by: - Identifying and pursuing new business opportunities - Establishing strategic partnerships - Increasing revenue through the acquisition of new clients - Recognizing the power of our B2B community - Motivating your network to use TSH to the fullest benefit - Being curious, proactive, and always looking to meet new people You'll conduct market research and analysis to: - Identify potential business opportunities, target markets, and customer segments - Stay updated on industry trends, market changes, and competitor activities - Seek out and generate new business leads through various channels, such as networking, cold calling, referrals, and attending industry events - Develop and implement effective lead generation strategies - Engage with prospective clients through phone calls, emails, presentations, and meetings - Build and maintain strong relationships with key decision-makers, influencers, and stakeholders Qualifications - Bachelor's degree - At least 8 years of relevant work experience - Ability to operate with little oversight - Professional, friendly attitude towards team and community - Exceptional product knowledge - Excellent problem analysis skills and decision making - Proactive, hands-on mentality - Ability to connect with target companies - Super organized, accurate, and bursting with energy - Fluent in English (written and spoken); any other language is a plus - Eligible to work in the UK Benefits - Opportunity to work at a dynamic, multi-national company - Chance to learn and grow in your role with potential for future growth - Awesome discounts on all properties in Europe for you and your friends and family - Freedom to work remotely or come to the office - A wonderful workplace full of events and fun-loving colleagues - Mental health support and leadership training