THE MORTGAGE LINK, INC.

Role Description The Lock Desk Analyst oversees and executes lock requests and other daily Lock Desk functions that each mortgage loan requires. Ensures accurate loan pricing from pricing to sales teams. - Supports the daily operational flow of the Lock Desk and ensures that locks received are priced accurately and meet program guidelines. - Coordinates change requests on existing rate locks including profile change requests, extensions, re-locks, and rate renegotiations. - Executes new reservations for DPA and state bond programs on their individual portals. - Generates weekly lock confirmation reports based on prior week’s lock request volume. - Compares differences from previous to the new loan structure and verifies any pricing changes for the branch. - Provides customer service and technical support to Loan Officers, responding to pricing questions and lock inquiries. Qualifications - Minimum High school diploma or equivalent required. - Bachelor’s degree preferred. - Microsoft Office suites experience required especially Excel. - Encompass and Optimal Blue systems experience preferred. - Two (2) years Lock Desk/Secondary Marketing experience preferred. - Minimum of three (3) years of mortgage experience. Benefits - Medical, Dental and Vision Insurance - Health Savings Accounts - Flexible Spending Accounts for Medical and Dependent Care - Company Paid Life and AD&D Insurance - Supplemental Life Insurance - Company Paid Long Term Disability Insurance - Short Term Disability Insurance - 401(k) - Ancillary Benefits such as Legal, Commuter, Critical Illness, and Hospital Indemnity Insurance - Health Advocate and EAP - Paid Time Off

Role Description Are you the right hand to a top-producing Loan Officer? If you know how to keep loans moving, stay ahead of conditions, and manage a pipeline without being asked—we want to talk. We’re a fast-paced, high-volume mortgage operation looking for a sharp, proactive Loan Officer Assistant who can support production, improve turn times, and help close more deals. This role is built for someone who thrives under pressure and knows how to execute. - Supporting Loan Officers with a high-volume pipeline from application to closing - Taking complete and accurate loan applications (as needed) - Structuring files upfront to reduce underwriting conditions and delays - Reviewing income, assets, and credit for accuracy before submission - Managing borrower communication and keeping clients engaged and informed - Following up on conditions, documentation, and third-party items - Working closely with Processing to keep files moving Qualifications - Minimum 3–5+ years of mortgage experience (LOA or similar role) - Experience supporting a high-producing Loan Officer or team - Strong knowledge of Conventional, FHA, VA, and Non-QM loans - Encompass experience strongly preferred - Highly organized with the ability to manage multiple files at once - Proactive mindset— you don’t wait to be told what to do - Strong communication skills with both borrowers and internal teams - Comfortable working in a fast-paced, deadline-driven environment Benefits - Medical, Dental and Vision Insurance - Health Savings Accounts - Flexible Spending Accounts for Medical and Dependent Care - Company Paid Life and AD&D Insurance - Supplemental Life Insurance - Company Paid Long Term Disability Insurance - Short Term Disability Insurance - 401(k) with Company match - Ancillary Benefits such as Legal, Commuter, Critical Illness, and Hospital Indemnitee Insurance - Health Advocate and EAP