Texaport

• Respond to requests for technical assistance via ticket • Diagnose and resolve technical hardware and software issues • Administer help desk software • Maintain a high level of customer service for all queries • Create and update documentation for FAQs and user guides • Track and route problems and requests, documenting resolutions

• Respond to technical support requests via ticketing system or in person • Diagnose and resolve hardware and software technical issues • Take ownership of user requests, track progress, and maintain clear communication • Record all interactions with the service desk • Maintain a high level of customer service