Talkr

• Serve as the first point of contact for customers via various channels such as email, chat, and video conferencing tools • Provide prompt assistance to customers by actively listening to their concerns and inquiries • Identify, troubleshoot, and resolve customer issues promptly and effectively • Collaborate with cross-functional teams, including Product, R&D, and Customer Success • Document and maintain detailed records of customer inquiries and resolutions in Zendesk • Stay up-to-date with product knowledge, policies, and industry trends • Contribute to the development and maintenance of customer support resources